FS
Felicia S
1 reviews | Active since Jun 2023
31 Oct 2023, 09:47
Missing perfum
I was ready to start an experience with Isabella but got disappointed at the first order, I was supposed to get a free perfume as per website that if I use R500 i get a free Grace Eu de Perfum, and when i was adding the cart it was there and I also added an Isabella Eu de Perfum as an extra but to my surprise the Grace Eu dePerfum was not added and when I call customer care they tell me that I can not get it, I can only get the Isabella Eu De Perfum as I paid R99 and if i return I cannot get my voucher back
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Replies (1)
Isabella Garcia's replyOfficial
31 Oct 2023, 10:44 Dear Felicia,
We extend our gratitude to you for bringing your concern to our attention, and we genuinely appreciate your valuable feedback.
I wish to express my sincere appreciation for the time we spent during our recent conversation. It was a pleasure engaging with you, and it is an honor to have had the opportunity to serve you. I will also be following up with you via email shortly.
For your reference, please find below an excerpt containing details that can also be accessed on our website. Kindly note that the information provided may be subject to change, and we encourage you to visit our website for the most up-to-date information at www.isabellagarcia.co.za.
Our current offering consists of the Grace and Anna Eau de Parfum, valued at R1608.
To qualify for complimentary delivery on our website, your purchase should fall within the range of R350 to R499 (excluding the free perfume).
To be eligible for the complimentary 1x perfume gift, along with free delivery, you must make a minimum purchase of R500 to R749 (excluding delivery costs) on our website.
For 2x free perfumes and free delivery, your total spending should reach R750 and beyond (excluding delivery fees).
Please be aware that if a voucher is app**** to your order, you will need to spend an additional amount between R500 and R750 to qualify for the offer.
Our complete Terms and Conditions can also be found on our website: www.isabellagarcia.co.za/terms-conditions.
It is essential to note that once a voucher is app**** to your order, a pink pop-up banner will appear at the top of your screen, indicating that the gifting has been removed from your cart. The same information will not be visible in your order confirmation email.
Should you require any further clarification or assistance, please do not hesitate to reach out to us at ***. We are always ready to assist you with any inquiries or concerns.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
We extend our gratitude to you for bringing your concern to our attention, and we genuinely appreciate your valuable feedback.
I wish to express my sincere appreciation for the time we spent during our recent conversation. It was a pleasure engaging with you, and it is an honor to have had the opportunity to serve you. I will also be following up with you via email shortly.
For your reference, please find below an excerpt containing details that can also be accessed on our website. Kindly note that the information provided may be subject to change, and we encourage you to visit our website for the most up-to-date information at www.isabellagarcia.co.za.
Our current offering consists of the Grace and Anna Eau de Parfum, valued at R1608.
To qualify for complimentary delivery on our website, your purchase should fall within the range of R350 to R499 (excluding the free perfume).
To be eligible for the complimentary 1x perfume gift, along with free delivery, you must make a minimum purchase of R500 to R749 (excluding delivery costs) on our website.
For 2x free perfumes and free delivery, your total spending should reach R750 and beyond (excluding delivery fees).
Please be aware that if a voucher is app**** to your order, you will need to spend an additional amount between R500 and R750 to qualify for the offer.
Our complete Terms and Conditions can also be found on our website: www.isabellagarcia.co.za/terms-conditions.
It is essential to note that once a voucher is app**** to your order, a pink pop-up banner will appear at the top of your screen, indicating that the gifting has been removed from your cart. The same information will not be visible in your order confirmation email.
Should you require any further clarification or assistance, please do not hesitate to reach out to us at ***. We are always ready to assist you with any inquiries or concerns.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply31 Oct 2023, 10:44
Official
Dear Felicia,
We extend our gratitude to you for bringing your concern to our attention, and we genuinely appreciate your valuable feedback.
I wish to express my sincere appreciation for the time we spent during our recent conversation. It was a pleasure engaging with you, and it is an honor to have had the opportunity to serve you. I will also be following up with you via email shortly.
For your reference, please find below an excerpt containing details that can also be accessed on our website. Kindly note that the information provided may be subject to change, and we encourage you to visit our website for the most up-to-date information at www.isabellagarcia.co.za.
Our current offering consists of the Grace and Anna Eau de Parfum, valued at R1608.
To qualify for complimentary delivery on our website, your purchase should fall within the range of R350 to R499 (excluding the free perfume).
To be eligible for the complimentary 1x perfume gift, along with free delivery, you must make a minimum purchase of R500 to R749 (excluding delivery costs) on our website.
For 2x free perfumes and free delivery, your total spending should reach R750 and beyond (excluding delivery fees).
Please be aware that if a voucher is app**** to your order, you will need to spend an additional amount between R500 and R750 to qualify for the offer.
Our complete Terms and Conditions can also be found on our website: www.isabellagarcia.co.za/terms-conditions.
It is essential to note that once a voucher is app**** to your order, a pink pop-up banner will appear at the top of your screen, indicating that the gifting has been removed from your cart. The same information will not be visible in your order confirmation email.
Should you require any further clarification or assistance, please do not hesitate to reach out to us at ***. We are always ready to assist you with any inquiries or concerns.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
We extend our gratitude to you for bringing your concern to our attention, and we genuinely appreciate your valuable feedback.
I wish to express my sincere appreciation for the time we spent during our recent conversation. It was a pleasure engaging with you, and it is an honor to have had the opportunity to serve you. I will also be following up with you via email shortly.
For your reference, please find below an excerpt containing details that can also be accessed on our website. Kindly note that the information provided may be subject to change, and we encourage you to visit our website for the most up-to-date information at www.isabellagarcia.co.za.
Our current offering consists of the Grace and Anna Eau de Parfum, valued at R1608.
To qualify for complimentary delivery on our website, your purchase should fall within the range of R350 to R499 (excluding the free perfume).
To be eligible for the complimentary 1x perfume gift, along with free delivery, you must make a minimum purchase of R500 to R749 (excluding delivery costs) on our website.
For 2x free perfumes and free delivery, your total spending should reach R750 and beyond (excluding delivery fees).
Please be aware that if a voucher is app**** to your order, you will need to spend an additional amount between R500 and R750 to qualify for the offer.
Our complete Terms and Conditions can also be found on our website: www.isabellagarcia.co.za/terms-conditions.
It is essential to note that once a voucher is app**** to your order, a pink pop-up banner will appear at the top of your screen, indicating that the gifting has been removed from your cart. The same information will not be visible in your order confirmation email.
Should you require any further clarification or assistance, please do not hesitate to reach out to us at ***. We are always ready to assist you with any inquiries or concerns.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za