SN
Sulize N
1 reviews | Active since Jul 2020
14 Aug 2020, 08:20
Mis information
I was contacted about getting products for a year for a monthly payment. When I received the parcel it was not what I expected. It was not for my skin type and some of the products will maybe last for a month. I phoned now and was told that this product is too strong so they supply a small bottle and if you are happy you can purchase it as needed. They did not clarify why I received products for a different skin type and I have to phone next year to cancel everything. I am not a happy customer at all
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Isabella Garcia's replyOfficial
14 Aug 2020, 11:57Dear Sulize,
I trust you are well and thank you for taking my call.
Thank you for notifying us about your complaint. The parcel that you received is designed to last for a period of 12 months but it also depends on personal use.
As confirmed during our call, I have made the necessary changes to the products you received. The Super Defence Day Moisturiser will be collected during the co**** of next week, you will receive a SMS to confirm the collection date. I have also arranged a resend for two Fresh Solution Day Moisturiser and you can expect delivery in next week.
I have forwarded your details to the relevant department regarding all future hampers. You will be contacted during the month leading up to the dispatch date of your next package to assist you with your request to cancel. *The above entails being contacted after the final installment of your current hamper takes place.
I would like to apologise again for the inconvenience you have experienced.
May you have a lovely day.
Warm regards,
Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
I trust you are well and thank you for taking my call.
Thank you for notifying us about your complaint. The parcel that you received is designed to last for a period of 12 months but it also depends on personal use.
As confirmed during our call, I have made the necessary changes to the products you received. The Super Defence Day Moisturiser will be collected during the co**** of next week, you will receive a SMS to confirm the collection date. I have also arranged a resend for two Fresh Solution Day Moisturiser and you can expect delivery in next week.
I have forwarded your details to the relevant department regarding all future hampers. You will be contacted during the month leading up to the dispatch date of your next package to assist you with your request to cancel. *The above entails being contacted after the final installment of your current hamper takes place.
I would like to apologise again for the inconvenience you have experienced.
May you have a lovely day.
Warm regards,
Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
Isabella Garcia's reply14 Aug 2020, 11:57
Official
Dear Sulize,
I trust you are well and thank you for taking my call.
Thank you for notifying us about your complaint. The parcel that you received is designed to last for a period of 12 months but it also depends on personal use.
As confirmed during our call, I have made the necessary changes to the products you received. The Super Defence Day Moisturiser will be collected during the co**** of next week, you will receive a SMS to confirm the collection date. I have also arranged a resend for two Fresh Solution Day Moisturiser and you can expect delivery in next week.
I have forwarded your details to the relevant department regarding all future hampers. You will be contacted during the month leading up to the dispatch date of your next package to assist you with your request to cancel. *The above entails being contacted after the final installment of your current hamper takes place.
I would like to apologise again for the inconvenience you have experienced.
May you have a lovely day.
Warm regards,
Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za
I trust you are well and thank you for taking my call.
Thank you for notifying us about your complaint. The parcel that you received is designed to last for a period of 12 months but it also depends on personal use.
As confirmed during our call, I have made the necessary changes to the products you received. The Super Defence Day Moisturiser will be collected during the co**** of next week, you will receive a SMS to confirm the collection date. I have also arranged a resend for two Fresh Solution Day Moisturiser and you can expect delivery in next week.
I have forwarded your details to the relevant department regarding all future hampers. You will be contacted during the month leading up to the dispatch date of your next package to assist you with your request to cancel. *The above entails being contacted after the final installment of your current hamper takes place.
I would like to apologise again for the inconvenience you have experienced.
May you have a lovely day.
Warm regards,
Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za