RR
Raki R
1 reviews | Active since Aug 2023
25 Feb 2026, 14:33
****mers - they do not deliver your items!
They claim to have delivered my order but haven’t!!! The agent is currently not responding on the status of my order and not providing details of a refund since I haven’t received anything! Absolutely pathetic customer service and it seems like a ****.
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
25 Feb 2026, 15:08Dear Rakisha,
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand how frustrating it must be to believe your order was delivered when you have not received it.
Please be assured that we take matters like this very seriously. A Proof of Delivery (POD) dispute has been formally launched with the courier to urgently investigate the status of your parcel. We have requested priority feedback and will provide an update as soon as we receive confirmation from them.
We remain committed to resolving this matter fairly and transparently, and we will not leave it unattended.
I have followed up with you on email and with provide urgent feedback as soon as I receive an update.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand how frustrating it must be to believe your order was delivered when you have not received it.
Please be assured that we take matters like this very seriously. A Proof of Delivery (POD) dispute has been formally launched with the courier to urgently investigate the status of your parcel. We have requested priority feedback and will provide an update as soon as we receive confirmation from them.
We remain committed to resolving this matter fairly and transparently, and we will not leave it unattended.
I have followed up with you on email and with provide urgent feedback as soon as I receive an update.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply25 Feb 2026, 15:08
Official
Dear Rakisha,
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand how frustrating it must be to believe your order was delivered when you have not received it.
Please be assured that we take matters like this very seriously. A Proof of Delivery (POD) dispute has been formally launched with the courier to urgently investigate the status of your parcel. We have requested priority feedback and will provide an update as soon as we receive confirmation from them.
We remain committed to resolving this matter fairly and transparently, and we will not leave it unattended.
I have followed up with you on email and with provide urgent feedback as soon as I receive an update.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand how frustrating it must be to believe your order was delivered when you have not received it.
Please be assured that we take matters like this very seriously. A Proof of Delivery (POD) dispute has been formally launched with the courier to urgently investigate the status of your parcel. We have requested priority feedback and will provide an update as soon as we receive confirmation from them.
We remain committed to resolving this matter fairly and transparently, and we will not leave it unattended.
I have followed up with you on email and with provide urgent feedback as soon as I receive an update.
Wishing you a lovely afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
RR
Raki R's updateReviewer Update
25 Feb 2026, 15:10Thanks for escalating, I’ll wait to hear back on a resolution.
RR
Raki R's update25 Feb 2026, 15:10
Reviewer Update
Thanks for escalating, I’ll wait to hear back on a resolution.
Isabella Garcia's replyOfficial
25 Feb 2026, 17:57 Dear Rakisha,
Thank you sincerely for your patience. I truly appreciate you allowing us the time to address this matter thoroughly. I’ve escalated your concern to the courier, who has assured us that your case will be prioritized, and we are actively working toward a resolution.
I will ensure you receive an update as soon as we have a concrete outcome. Your understanding and patience are deeply valued.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for your patience. I truly appreciate you allowing us the time to address this matter thoroughly. I’ve escalated your concern to the courier, who has assured us that your case will be prioritized, and we are actively working toward a resolution.
I will ensure you receive an update as soon as we have a concrete outcome. Your understanding and patience are deeply valued.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply25 Feb 2026, 17:57
Official
Dear Rakisha,
Thank you sincerely for your patience. I truly appreciate you allowing us the time to address this matter thoroughly. I’ve escalated your concern to the courier, who has assured us that your case will be prioritized, and we are actively working toward a resolution.
I will ensure you receive an update as soon as we have a concrete outcome. Your understanding and patience are deeply valued.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for your patience. I truly appreciate you allowing us the time to address this matter thoroughly. I’ve escalated your concern to the courier, who has assured us that your case will be prioritized, and we are actively working toward a resolution.
I will ensure you receive an update as soon as we have a concrete outcome. Your understanding and patience are deeply valued.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za