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Mariska P

1 reviews | Active since May 2020

25 Jun 2021, 09:56

MEMBERSHIP IMPRISONMENT

What an awful experience once again. Every time I try to give this company the benefit of the doubt, only to be disillusioned again.

After trying several times to cancel membership, I asked specifically that the agent would phone only to cancel membership, but once again I was told that "one still need to wash your face" regardless of Covid. How rude.

Finally I am rid of this imprisonment membership the company endorses.

If you want to be trapped in a membership for life, then this is the company for you.

0
Replies (3)
Isabella Garcia
Isabella Garcia's reply25 Jun 2021, 10:13
Official
Dear Mariska, 

I hope you are having a lovely day! 

Thank you for bringing your complaint to our attention we appreciate your feedback. 
 
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service. 

Please note that we have taken steps to rectify the situation and it will be dealt with internally. 

We wish you the absolute best on your skincare journey going forward. 

Wishing you a lovely weekend ahead. 

Warm Regards,
   
 Sulaine McGeer
 Client Care Assistant Manager 
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za 




MP
Mariska P's update25 Jun 2021, 10:49
Reviewer Update
Dear Sulaine,

Thank you for taking the time to respond.

Please know that this review was not done in haste. It took several bad experiences, and many failed attempts to cancel membership for me to do so.

You will see that I also left a good review previously, crediting the good client service I have received previously.

I appreciate that you are addressing this issue internally, and trust that other members will gain from it.

Loved the products while using it.

Regards,
Mariska
Isabella Garcia
Isabella Garcia's reply25 Jun 2021, 10:57
Official
Dear Mariska,

Thank you for the previous wonderful compliment regarding our service and products. 

We take great pride in building the best relationships with all our clients.
 
Your feedback today is instrumental in helping us improve our service and operational processes.

We appreciate your understanding  and wish you the absolute best on your skincare journey going forward. 

Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help! 

Warm Regards,
    
 Sulaine McGeer
 Client Care Assistant Manager 
 Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za