MR
Melissa R
1 reviews | Active since Apr 2021
15 Jan 2026, 15:54
****med into buying products, paid and no order!
Got a call from Agent in November 2025. 1 debit order went off on the 18th December 2025. I haven't received my order to date. Cannot get ahold of them via telephone or email. Looks like I have been ****med.
I need a refund as I cannot reverse it at the bank
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Replies (1)
Isabella Garcia's replyOfficial
15 Jan 2026, 19:33Dear Melissa,
Please accept my sincerest apologies for the frustration and inconvenience you’ve experienced.
I am pleased to let you know that your order has now been prioritised for delivery, and our team is closely monitoring it to ensure it reaches you promptly and without any issues.
We genuinely value your trust and patience. At Isabella Garcia, we take pride not only in the quality of our products but also in the care and attention we provide to our clients. Your experience is very important to us, and we are committed to making it seamless and positive from this point forward.
Should you need any assistance, please don’t hesitate to reach out. I have followed up with you on email as well.
Thank you for giving us the opportunity to make this right. Clients like you are at the heart of everything we do, and it is truly our privilege to serve you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please accept my sincerest apologies for the frustration and inconvenience you’ve experienced.
I am pleased to let you know that your order has now been prioritised for delivery, and our team is closely monitoring it to ensure it reaches you promptly and without any issues.
We genuinely value your trust and patience. At Isabella Garcia, we take pride not only in the quality of our products but also in the care and attention we provide to our clients. Your experience is very important to us, and we are committed to making it seamless and positive from this point forward.
Should you need any assistance, please don’t hesitate to reach out. I have followed up with you on email as well.
Thank you for giving us the opportunity to make this right. Clients like you are at the heart of everything we do, and it is truly our privilege to serve you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply15 Jan 2026, 19:33
Official
Dear Melissa,
Please accept my sincerest apologies for the frustration and inconvenience you’ve experienced.
I am pleased to let you know that your order has now been prioritised for delivery, and our team is closely monitoring it to ensure it reaches you promptly and without any issues.
We genuinely value your trust and patience. At Isabella Garcia, we take pride not only in the quality of our products but also in the care and attention we provide to our clients. Your experience is very important to us, and we are committed to making it seamless and positive from this point forward.
Should you need any assistance, please don’t hesitate to reach out. I have followed up with you on email as well.
Thank you for giving us the opportunity to make this right. Clients like you are at the heart of everything we do, and it is truly our privilege to serve you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please accept my sincerest apologies for the frustration and inconvenience you’ve experienced.
I am pleased to let you know that your order has now been prioritised for delivery, and our team is closely monitoring it to ensure it reaches you promptly and without any issues.
We genuinely value your trust and patience. At Isabella Garcia, we take pride not only in the quality of our products but also in the care and attention we provide to our clients. Your experience is very important to us, and we are committed to making it seamless and positive from this point forward.
Should you need any assistance, please don’t hesitate to reach out. I have followed up with you on email as well.
Thank you for giving us the opportunity to make this right. Clients like you are at the heart of everything we do, and it is truly our privilege to serve you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za