1 reviews | Active since May 2019
****med by Issabella Garcia
On the 21st oct 2025 i received a call from an agent names mamello from isabella Garcia, she sold me the isabella product and promised me that i will get my package 10 days after my 1st debit order which was on the 25 November. I then got debited R332 and sone cents on the set date and up to this day i have never recieved the product, there was never communication or whatsoever. On the 3rd week of December i tried calling them and their lines were off, and on the 22 December i sent thwm an email to enquire which was rep**** on the 6th Jan by Tasmiyah Kader promising me that they will investigate and return to me in 10-15 days and today is the 2 February and no one has made contact, i tried to send an email to Tasmiyah which now ignores my emails, and tried to reach out via Tiktok Dm and whoever that replies keep on saying 15 days is not over, it has been 2 months of struggle, all i want is my money now!!!
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up personally until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up personally until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za