Love the product, dislike the service

<p>I have been using Isabella Garcia for almost 3 years. I absolutely love the products but every year I get a surprise when it comes to the debit order. For a second year in a row you've increased my monthly contribution without notifying me. You send a new package without informing me and last year one of your consultants advised that my last contrition for the package would be R100 less as I paid for a package that I didn't receive (you dispatched the package without informing me and subsequently lost it as it was delivered to an old address) Instead, you deduct R100 more off of my account without my permission this month. If I had been advised I would've recommended that you keep my monthly contribution the same, but exclude something. Your argument is that it is in your statement that I can only get on request. Or that my payment be extended over a longer period. Seriously?! I have a good mind to send all of your stuff back even though I have been recommending your products to friends and on social media. Now I have to return make up you sent in the last package. This was your only recommendation if I wanted to keep my monthly installment the same after already receiving it. I was looking forward to my delivery like I always do but this has seriously left a very bad taste in my mouth. People have budgets and you cannot simply deduct more money without notifying me. Now I have to find R100 somewhere in my budget this month so that it balances. And I know you might think R100 is not that much, but for people on a budget every cent needs to be accounted for. I'm truly disappointed. </p>