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I was called in February about their serums. I asked repeatedly over the phone if it was tested on animals and the consultant said they don't she also said that I can cancel anytime and the products would be collected and I would be refunded. It took almost two weeks after the first debit order went off to receive the product. I started using the products and had a break out I had to then give my skin a break and tried again with the same results. I then spoke to a friend who is a dermatologist, she advised I stop using it. I then contacted them through their website only to receive a response a week later. The consultant then asked me about my skin routine and the break outs I sent her all the information and she responded back saying that I am past the 60 day refund period and she sent me the terms and conditions. This was the first time I had received them. I told her that I was not explained this before how ever I want the products collected and my debit order cancelled. She emailed me back saying the same thing and I emailed her saying that I wanted the product collected and my debit order collected. I have been trying to get this sorted out for two weeks now