ZN
Zimkhitha N
1 reviews | Active since Nov 2019
04 Nov 2019, 11:02
Lelanie Rossouw's tremendous assistance appreciation review
I was not happy with the skin care products because they were not agreeing with my skin, but I loved the make up, body care and perfumers which I bought as a set/ package. I then contacted customer care and got tremendous assistance from Lelanie Rossouw who explained the return process very well and advised that I should rather exchange the products instead, for something that I would like. She was very patient, understanding and very assuring, I must say I never got this fantastic service from anywhere else especially for returning/ exchanging goods. That is why I'm sticking with Isabella Garcia forever!
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Replies (1)Isabella Garcia's replyOfficial
05 Nov 2019, 14:55Good day Zimkhitha,
I trust you are well today.
Thank you for taking the time to write us this lovely compliment.
One of our core values is great people, and the big impression that Lelanie has left on you is certainly testament to that.
We will be sure to pass this compliment along to her management team in order for her to get the recognition she deserves.
We look forward to many more great interactions with you.
Warm Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust you are well today.
Thank you for taking the time to write us this lovely compliment.
One of our core values is great people, and the big impression that Lelanie has left on you is certainly testament to that.
We will be sure to pass this compliment along to her management team in order for her to get the recognition she deserves.
We look forward to many more great interactions with you.
Warm Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply05 Nov 2019, 14:55
Official
Good day Zimkhitha,
I trust you are well today.
Thank you for taking the time to write us this lovely compliment.
One of our core values is great people, and the big impression that Lelanie has left on you is certainly testament to that.
We will be sure to pass this compliment along to her management team in order for her to get the recognition she deserves.
We look forward to many more great interactions with you.
Warm Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust you are well today.
Thank you for taking the time to write us this lovely compliment.
One of our core values is great people, and the big impression that Lelanie has left on you is certainly testament to that.
We will be sure to pass this compliment along to her management team in order for her to get the recognition she deserves.
We look forward to many more great interactions with you.
Warm Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
