Late delivery no communication

Dear Naledi,

Thank you sincerely for bringing your concern to our attention. Please accept my heartfelt apologies for the delay with your delivery. I completely understand how frustrating this must have been and am truly sorry for any inconvenience caused.

I see that you placed your order on 23 December 2025. Your confirmation email noted:

"One of our Specialised Client Liaisons has received your product order and is busy processing it. Due to the festive period, you will receive delivery of your order in the first week of January 2026."

Additionally, our website displayed a banner stating:

"Due to the festive period, all orders placed after 14 December will be shipped in the first week of January 2026."

Your patience, grace, and understanding during this period have been genuinely appreciated.

I am pleased to confirm that your parcel is safely with our courier. Our team is closely monitoring its progress to ensure it reaches you swiftly and smoothly. Should you have any questions or require further assistance, please know that I am personally here to support you until your parcel is in your hands.

Thank you once again for your kindness, patience, and trust. Clients like you are truly the heart of Isabella Garcia, and it is our privilege to accompany you on your beauty journey. We remain fully committed not only to delighting you with our products but also to providing the exceptional care and service you deserve.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za