EN
Evelyn N

1 reviews | Active since Dec 2021

16 Dec 2021, 11:20

Katlego Mathabatha' Customer Service at Isabella Garcia

I was called by Isabella for a beautiful gift they had for me which was delivered within 3 days. I then subscribed and made my first order but didn't get what I expected due to the misunderstanding I had on what was offered.

Katlego Mathabatha from Isabella assisted me and actually did a great job by explaining to me in details even though I was very angry tge whole time. She was very patient and made sure I manage to go through my order again until I get it right so that i can receive my extra gifts for festive season. I am now waiting for my items and lookibg forward to receive them before Christmas.

Thank you for your professionalism and most importantly your patience. Your customer service skills are on point Katlego.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply20 Dec 2021, 06:57
Official
Good day Evelyn,

I hope you are well this afternoon.

Thank you for taking the time to write us this lovely compliment.

We are pleased to hear that you were assisted you with the care and flair that embodies the Isabella Garcia family values.  We will be sure to share this compliment with Katlego and her management team so that she gets the recognition she deserves. 

We are elated to see that she has left a lasting impression on you.
   
We look forward to many more great moments with you.

May you have a wonderful day further.

Always at your service,

Charlotte Ndlovu
Client Care Coordinator 
Isabella Garcia International (Pty) Ltd