MP
Mongwade P
1 reviews | Active since May 2024
19 Mar 2026, 19:31
It gives ****ming vibes
I called the company on Friday 13 of March to request cancellation because i am now unemployed and was told someone Will call me today is the 19th evening no one has called me regarding the cancellation. Is that not a **** cos you cannot be quick to debit and slow to make a call to your client .
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Replies (1)
Isabella Garcia's replyOfficial
27 Mar 2026, 11:49Dear Mongwade
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Warmest regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Warmest regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply27 Mar 2026, 11:49
Official
Dear Mongwade
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Warmest regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Warmest regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za