BJ
Boitumelo J
1 reviews | Active since Feb 2026
05 Feb 2026, 20:56
Issabella Garcia De*****ing me , Debiting money but cancelled the contract with them.
I laid a new complaint against Isabella Garcia, in regards of debiting my money from my bank account whereas I cancelled the contract/ subscription. It’s not the first time Issabella Garcia, I communicated with you guys on various platforms requesting my money back but you guys failed to help me.
This month again you debited my last cent, and I cancelled the contract long time ago, you guys leave me no choice but escalate this matter further. I want my money back, that money is for my kids they need it.
How could you, I didn’t even receive any package from you guys , I worked so hard for that money o I want it back as in tomorrow!
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Isabella Garcia's replyOfficial
06 Feb 2026, 18:06Dear Boitumelo,
Thank you sincerely for bringing this matter to our attention. I would like to extend my heartfelt apologies for the frustration and inconvenience you have experienced. Please be assured that this is not reflective of the high standard of care and service we continuously strive to provide, and I fully understand how concerning and upsetting this experience must have been for you.
I have personally attended to your matter and have made all the necessary arrangements via email to ensure that a clear and prompt resolution is in place. It is very important to us that your concerns are addressed thoroughly and that you feel supported throughout this process.
Should you have any further questions or require any additional assistance, please feel welcome to respond directly to my email. We remain fully committed to ensuring that this matter is resolved to your complete satisfaction, and I will personally follow up to ensure everything proceeds smoothly from here.
Once again, please accept my sincere apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right. Your trust and continued support are truly valued, and we appreciate the opportunity to restore your confidence in our service.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for bringing this matter to our attention. I would like to extend my heartfelt apologies for the frustration and inconvenience you have experienced. Please be assured that this is not reflective of the high standard of care and service we continuously strive to provide, and I fully understand how concerning and upsetting this experience must have been for you.
I have personally attended to your matter and have made all the necessary arrangements via email to ensure that a clear and prompt resolution is in place. It is very important to us that your concerns are addressed thoroughly and that you feel supported throughout this process.
Should you have any further questions or require any additional assistance, please feel welcome to respond directly to my email. We remain fully committed to ensuring that this matter is resolved to your complete satisfaction, and I will personally follow up to ensure everything proceeds smoothly from here.
Once again, please accept my sincere apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right. Your trust and continued support are truly valued, and we appreciate the opportunity to restore your confidence in our service.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply06 Feb 2026, 18:06
Official
Dear Boitumelo,
Thank you sincerely for bringing this matter to our attention. I would like to extend my heartfelt apologies for the frustration and inconvenience you have experienced. Please be assured that this is not reflective of the high standard of care and service we continuously strive to provide, and I fully understand how concerning and upsetting this experience must have been for you.
I have personally attended to your matter and have made all the necessary arrangements via email to ensure that a clear and prompt resolution is in place. It is very important to us that your concerns are addressed thoroughly and that you feel supported throughout this process.
Should you have any further questions or require any additional assistance, please feel welcome to respond directly to my email. We remain fully committed to ensuring that this matter is resolved to your complete satisfaction, and I will personally follow up to ensure everything proceeds smoothly from here.
Once again, please accept my sincere apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right. Your trust and continued support are truly valued, and we appreciate the opportunity to restore your confidence in our service.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for bringing this matter to our attention. I would like to extend my heartfelt apologies for the frustration and inconvenience you have experienced. Please be assured that this is not reflective of the high standard of care and service we continuously strive to provide, and I fully understand how concerning and upsetting this experience must have been for you.
I have personally attended to your matter and have made all the necessary arrangements via email to ensure that a clear and prompt resolution is in place. It is very important to us that your concerns are addressed thoroughly and that you feel supported throughout this process.
Should you have any further questions or require any additional assistance, please feel welcome to respond directly to my email. We remain fully committed to ensuring that this matter is resolved to your complete satisfaction, and I will personally follow up to ensure everything proceeds smoothly from here.
Once again, please accept my sincere apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right. Your trust and continued support are truly valued, and we appreciate the opportunity to restore your confidence in our service.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za