jG
jackie G
1 reviews | Active since Mar 2009
06 Feb 2026, 14:44
ISABELLA IS RUNNING A ****E
I ordered the special box for a 12 month sub. After a lenghty convo with the agent they debited my account and send the box. They proceeded to then change the terms from 12 mths to 14 mths. This was not what I was told. They also send 50ml face cream , at most a 2 month supply. however, you get big bottles of toner, face wash and cleansing milk. A small bottle of free perfume. I wanted to cancel the order and get refunded. the next day I called and called to no reply. Email after email goes unanswered.
BE AWARE THIS IS A HUGE **** that sends u miniscule actual products and they have zero after sales service.
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Isabella Garcia's replyOfficial
06 Feb 2026, 18:50Dear Jackie,
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the necessary arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for giving us the opportunity to make this right; your trust, satisfaction, and confidence in us mean so very much.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the necessary arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for giving us the opportunity to make this right; your trust, satisfaction, and confidence in us mean so very much.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply06 Feb 2026, 18:50
Official
Dear Jackie,
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the necessary arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for giving us the opportunity to make this right; your trust, satisfaction, and confidence in us mean so very much.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the necessary arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for giving us the opportunity to make this right; your trust, satisfaction, and confidence in us mean so very much.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za