HNH
Hlulani Ndobe Hlulani.ndobe
1 reviews | Active since Jun 2021
07 Oct 2025, 01:16
Isabella Gracia international ****med my money
Isabella Gracia international is refusing to refund my money since August 23rd, 2025. I have repeatedly asked for my refund, and they kept promising that someone would call me within 48 hours, but that never happened. They still have their products, which I never received. I told the delivery person to return the items to Isabella Gracia, the same company that promised a money-back guarantee if you don’t like their products. I have not even used the products, yet I am struggling to get my money back. Everytime I call or email, their respond is the same they will get someone to call in 48 hours, 48 hours has turned into 1 month 3 weeks without any response from them.
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Isabella Garcia's replyOfficial
07 Oct 2025, 08:38Dear Hlulani,
Thank you once again for taking my call. It was truly a pleasure speaking with you and having the opportunity to assist you today.
Please rest assured that all the necessary arrangements have been made as discussed telephonically, and I have followed up with the relevant details via email.
We sincerely apologise for any inconvenience you may have experienced. Please know that your well-being is very important to us, and we remain genuinely passionate about providing you with the highest level of care and service.
Wishing you a truly lovely day further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you once again for taking my call. It was truly a pleasure speaking with you and having the opportunity to assist you today.
Please rest assured that all the necessary arrangements have been made as discussed telephonically, and I have followed up with the relevant details via email.
We sincerely apologise for any inconvenience you may have experienced. Please know that your well-being is very important to us, and we remain genuinely passionate about providing you with the highest level of care and service.
Wishing you a truly lovely day further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply07 Oct 2025, 08:38
Official
Dear Hlulani,
Thank you once again for taking my call. It was truly a pleasure speaking with you and having the opportunity to assist you today.
Please rest assured that all the necessary arrangements have been made as discussed telephonically, and I have followed up with the relevant details via email.
We sincerely apologise for any inconvenience you may have experienced. Please know that your well-being is very important to us, and we remain genuinely passionate about providing you with the highest level of care and service.
Wishing you a truly lovely day further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you once again for taking my call. It was truly a pleasure speaking with you and having the opportunity to assist you today.
Please rest assured that all the necessary arrangements have been made as discussed telephonically, and I have followed up with the relevant details via email.
We sincerely apologise for any inconvenience you may have experienced. Please know that your well-being is very important to us, and we remain genuinely passionate about providing you with the highest level of care and service.
Wishing you a truly lovely day further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za