HJ
Hanlie J
1 reviews | Active since Oct 2020
28 Jan 2025, 11:42
Isabella Garcia's strategy to play for time and have cooling off period expire
Started using this products mid last year, Shortly after i started using it, my skin got very bad. Looked like a hormonal teenager. I advised Isabella Garcia that i want to cancel, they pushed and pushed and kept recommending changes to my daily routine. So i tried their suggestions, still no improvement. When i then again wanted to cancel, they just advised that the 30 day cooling off period had lapsed. Quite clever of them, sales strategy from Isabella Garcia = keep recommending changes to the customer's skin care daily routine, give them a few freebies or vouchers untill their cooling off period has expired. NEVER again. Cant wait to get out of this standing year order with them.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
12 Feb 2025, 06:05Dear Hanlie,
I sincerely appreciate you taking my call. It was a pleasure speaking with you, and I am grateful for the opportunity to assist, even under these circumstances.
Thank you for your openness in allowing me to clarify our processes and procedures. Please accept our sincere apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as discussed. I have also sent a follow-up email to ensure everything is in place as promised.
We deeply regret any inconvenience you may have experienced. Your well-being is important to us, and we remain fully committed to providing you with exceptional care and support.
Wishing you a wonderful rest of your day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I sincerely appreciate you taking my call. It was a pleasure speaking with you, and I am grateful for the opportunity to assist, even under these circumstances.
Thank you for your openness in allowing me to clarify our processes and procedures. Please accept our sincere apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as discussed. I have also sent a follow-up email to ensure everything is in place as promised.
We deeply regret any inconvenience you may have experienced. Your well-being is important to us, and we remain fully committed to providing you with exceptional care and support.
Wishing you a wonderful rest of your day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply12 Feb 2025, 06:05
Official
Dear Hanlie,
I sincerely appreciate you taking my call. It was a pleasure speaking with you, and I am grateful for the opportunity to assist, even under these circumstances.
Thank you for your openness in allowing me to clarify our processes and procedures. Please accept our sincere apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as discussed. I have also sent a follow-up email to ensure everything is in place as promised.
We deeply regret any inconvenience you may have experienced. Your well-being is important to us, and we remain fully committed to providing you with exceptional care and support.
Wishing you a wonderful rest of your day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I sincerely appreciate you taking my call. It was a pleasure speaking with you, and I am grateful for the opportunity to assist, even under these circumstances.
Thank you for your openness in allowing me to clarify our processes and procedures. Please accept our sincere apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as discussed. I have also sent a follow-up email to ensure everything is in place as promised.
We deeply regret any inconvenience you may have experienced. Your well-being is important to us, and we remain fully committed to providing you with exceptional care and support.
Wishing you a wonderful rest of your day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za