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Cynthia N

1 reviews | Active since Jul 2020

18 Jul 2020, 20:37

Isabella Garcia will not refund

I was sent 3 packages from Isabella Garcia to my previous employer. They were not received and returned with the courier.

I made contact with them to try and sort my account out as they kept on deducting debit orders on my account . This was when I learnt about the above-mentioned parcels.

Although they have the products they refuse to refund me and maintain that I have to take products for the R2 200 I am in credit with them.

When I enquired why they had not picked up that the parcels were returned I was told that that dept is not with the customer service dept. The parcels were sent between Nov 2019 and Jan 2020.

I have explained that I lost my job last year and my husband as well due to Covid and I really need the refund. They have taken money from me for products in their possession.

They are not interested in refunding me and will only give me products for funds taken from my account.

0
Replies (5)
Isabella Garcia
Isabella Garcia's reply20 Jul 2020, 15:46
Official
Dear Cynthia, 

I trust you are well. Thank you for taking our call today. 

We sincerely apologise for any inconvenience caused during this time. Your reimbur*****t will be processed as discussed with Nolitha.  
 Please do not hesitate to contact us should you have any further questions. 

Wishing you a lovely day further. 
  Best regards, 
  Lomari Green
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za 
CN
Cynthia N's update27 Jul 2020, 14:12
Reviewer Update
Dear Lomari

Thank you for your reply.

I have spoken with Nolitha and have subsequently requested a statement and have been in contact with Risha to request from Nolitha but she says they will only supply me with statement once the reinbur*****t has been done.

I would really appreciate to receive this prior so as to fami****ize myself with the settlement.

Regards
Isabella Garcia
Isabella Garcia's reply28 Jul 2020, 13:02
Official
Dear Cynthia, 

I trust you are well and thank you for your message. 

According to our system Risha was in contact with you earlier today via email and she confirmed the reimbur*****t amount that you will receive. 

Please do not hesitate to contact me if you have any queries. 

May you have a lovely day. 

Warm regards, 
 Lomari Green Client Care Supervisor Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za 
CN
Cynthia N's update03 Aug 2020, 13:09
Reviewer Update
Good Day Lomari

Nolitha said that I would be reimbursed within 5-10 days.

I have not received such till now.

Regards
Cynthia Nel
Isabella Garcia
Isabella Garcia's reply03 Aug 2020, 14:34
Official
Dear Cynthia, 

I trust you are well and thank you for your message. 

We have received your email and will make certain to update you on the status of the reimbur*****t.

Please do not hesitate to contact me if you have any queries. 

May you have a lovely day. 

Warm regards, 
 Charlotte NdlovuClient Care CoordinatorIsabella Garcia International (Pty) Ltd www.isabellagarcia.co.za