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Damien B

1 reviews | Active since Dec 2025

04 Dec 2025, 13:43

Isabella Garcia Voucher lie.

I placed a couple of orders a few days ago on Isabella Garcia. I have ordered only men’s products as I am a man. Still no update on any of my orders. Aside from that Isabella Garcia has then given me a voucher for a perfume. So being a man I have chosen the men’s perfume as I have no females in my life, I live alone far from family. I have emailed them 2 days ago to ask if they can fix the issue for me so that I can get the men’s perfume because every time I try to used the voucher for the men’s perfume it swaps my chosen perfume out for a females perfume. They have responded that they will get back to me in 48 hours which they have still not responded at all and it’s over 48 hours now. I have even promoted their brand on my socials and have proof. This is basically a pyramid scheme which I will never fall for again. I’m not even sure I will receive the orders I placed.

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Replies (9)
Isabella Garcia
Isabella Garcia's reply04 Dec 2025, 18:34
Official
Dear Damien,

I hope you are well.

Thank you so much for bringing this to our attention and for giving me the opportunity to personally assist. I am truly sorry for the frustration and disappointment you’ve experienced — especially after placing your trust in us and even promoting our brand. You deserve a far smoother experience, and I sincerely apologise that this was not the case.

I have personally arranged with our Logistics Team and courier partners to dispatch your two hampers as an urgent priority, so your delivery can reach you as quickly as possible.

Regarding your voucher, I completely understand how upsetting it must have been and I’ve escalated this internally, and I will provide you with the correct feedback and solution at the earliest possible convenience.

Thank you for your patience and for giving me the chance to make this right. 

Should you need anything further, please feel free to reach out — I’m here to support you every step of the way.
 
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
DB
Damien B's update08 Dec 2025, 10:08
Reviewer Update
Good day, Andri
I trust you are well.

I have still not received my orders which said it will be delivered within 4-6 business days, it’s now over 6 business days. Nor have I received an update with regards to the voucher.
Isabella Garcia
Isabella Garcia's reply08 Dec 2025, 15:10
Official
Dear Damien,

I truly hope this message finds you well and that your day has been gentle and filled with moments of ease.

I want to sincerely apologise for any delay or inconvenience you may have experienced with your orders. They are currently with our courier, and I have sent the tracking numbers to you via email so you can follow their journey. I understand how important it is for you to receive them promptly, and I am closely monitoring the situation to ensure a smooth delivery.

Regarding your voucher, I have followed up and am awaiting confirmation on whether any exceptions can be made to accommodate your request. I promise to update you immediately once I have received feedback.

Thank you from the bottom of my heart for your patience and understanding—it truly means a lot to us.

Wishing you a warm and uplifting day.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
DB
Damien B's update09 Dec 2025, 14:14
Reviewer Update
Good day, Andri.
None of those waybill numbers are working, I have tried tracking on multiple courier websites and none of them are picking it up. Which courier service are you guys using? I haven’t been contacted by the courier as you said and it’s well over 6 days now since I placed the order and it clearly said it will be delivered in 4-6 business days.
And is there any update on the voucher? It’s been a good few days now since last week.

Kindly email me the details, thanks.
Isabella Garcia
Isabella Garcia's reply09 Dec 2025, 14:38
Official
Dear Damien,

Thank you sincerely for your patience and understanding.

I apologise for any confusion regarding the waybill numbers. I can confirm that your orders are currently with DPD Laser, and the waybills provided are correct. I fully understand how frustrating it must be not to have received tracking updates yet. Please be assured that I have escalated this matter with the courier multiple times and requested that they contact you directly regarding your delivery.

Regarding the delivery timeframe, I sincerely apologise for the delay. This is certainly not the experience we wish for our valued clients. I am actively following up with DPD Laser to ensure your order reaches you as soon as possible.

I have also followed up regarding your voucher and am currently awaiting confirmation. I will provide you with an update immediately upon receiving feedback.

Thank you once again for your patience and understanding—it is genuinely appreciated.

Wishing you a pleasant and uplifting day ahead.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za


DB
Damien B's update11 Dec 2025, 10:12
Reviewer Update
Good day, Andri

Thanks so much for all the help. I received the products yesterday and they are amazing.
Just waiting for your email with regards to the voucher thanks. Also one other thing, will the voucher include delivery or do I have to pay for delivery?

Kind regards,
Damien
Isabella Garcia
Isabella Garcia's reply17 Dec 2025, 10:31
Official
Dear Damien,

Thank you for your kind message. I am thrilled to hear that your products have arrived and that you are enjoying them — it truly makes our day to know our clients are happy!

Regarding your voucher, I have sent all related communication via email and will continue to follow up with you privately to ensure everything is fully resolved.

Thank you once again for your patience and understanding throughout this process. Your satisfaction is extremely important to us, and it is always a pleasure assisting you.

Wishing you many enjoyable moments with your Isabella Garcia products!

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
DB
Damien B's update13 Jan 2026, 12:54
Reviewer Update
Good day, I have emailed a couple of days ago yet I have still not received a reply. I was told that they were sorting out my issue with regards to the voucher in December. Then I was told that they can’t sort it out because they were on leave which was very confusing given that they made me wait for 2 weeks. Then they send an email in December that they would sort it out after the new year. Today is already the 13th of January and I have still not received an update. This is very disappointing!
Isabella Garcia
Isabella Garcia's reply13 Jan 2026, 19:15
Official
Dear Damien,

Thank you so much for your message, and I sincerely apologise for the delay in our response.

We have experienced an influx of queries, and I truly regret that this has caused a delay in updating you. Please rest assured that I am actively following up and awaiting urgent feedback on your voucher.

As I have previously mentioned, we are making an exception to accommodate your special request. The initial voucher you received was only configured for a female perfume. Our Technical Support Team is now carefully working to ensure your voucher can be app**** to the men’s perfume, while maintaining all the future benefits attached to the voucher type you received. Due to the multiple links and intricacies, this process requires careful handling, but your request has been prioritised.

Please know that your query will remain open until it has been fully resolved, and I will provide you with an immediate update as soon as the matter is finalised.

Thank you once again for your patience and understanding, it is genuinely appreciated.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za