1 reviews | Active since Oct 2025
Isabella Garcia – Unauthorized deduction and 3-month delivery failure
Subject: Isabella Garcia – Unauthorized deduction and 3-month delivery failure
Review Detail:
I am writing this to warn other consumers and demand an immediate resolution regarding Isabella Garcia.
I officially cancelled my subscription/order with Isabella Garcia over three months ago. Despite this cancellation, they recently deducted over R200 from my account without my authorization.
The core issues are as follows:
Failed Delivery: I have been waiting for over three months for a package they repeatedly claim is "on its way," yet it never arrives.
Broken Promises: Every time I follow up, I am told the delivery is happening, but these are empty commitments.
Unauthorized Billing: Most alarmingly, they have continued to take money from my bank account despite the fact that I cancelled the service.
This is unacceptable business practice. I have been patient for 90 days, and I am no longer interested in excuses or the product itself.
My Required Resolution:
An immediate refund of the R200+ deducted after my cancellation. Permanent removal of my banking details from their system. Written confirmation that my account is closed and no further billing will occur.
Thank you sincerely for bringing this matter to our attention.
Please allow me to extend my heartfelt apologies for the frustration and inconvenience you have experienced. Kindly be assured that this situation is not reflective of the high standard of service and care we continuously strive to provide. I fully understand how concerning this experience must have been, and I truly regret any distress it may have caused.
I have personally attended to your matter and have made all the necessary arrangements via email to ensure that a clear and appropriate resolution has been provided. It is very important to us that your concerns are addressed promptly, thoroughly, and with the attention they deserve.
Should you have any further questions or require any additional assistance, please feel welcome to respond directly to my email. We remain fully committed to ensuring that this matter is resolved to your complete satisfaction, and I will personally follow up to ensure that everything proceeds smoothly from here.
Once again, please accept my sincere apologies for the inconvenience caused. Thank you for affording us the opportunity to make this right. Your trust in Isabella Garcia is deeply valued, and your satisfaction remains our highest priority.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for bringing this matter to our attention.
Please allow me to extend my heartfelt apologies for the frustration and inconvenience you have experienced. Kindly be assured that this situation is not reflective of the high standard of service and care we continuously strive to provide. I fully understand how concerning this experience must have been, and I truly regret any distress it may have caused.
I have personally attended to your matter and have made all the necessary arrangements via email to ensure that a clear and appropriate resolution has been provided. It is very important to us that your concerns are addressed promptly, thoroughly, and with the attention they deserve.
Should you have any further questions or require any additional assistance, please feel welcome to respond directly to my email. We remain fully committed to ensuring that this matter is resolved to your complete satisfaction, and I will personally follow up to ensure that everything proceeds smoothly from here.
Once again, please accept my sincere apologies for the inconvenience caused. Thank you for affording us the opportunity to make this right. Your trust in Isabella Garcia is deeply valued, and your satisfaction remains our highest priority.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za