DW
Danielle W
1 reviews | Active since Jun 2019
23 Jan 2026, 15:50
Isabella Garcia unapproved mandate activated on my account
I got a call from this company, which was recorded. I specifically stated I did not want any products. Later the evening, I received an SMS to state that a debit order mandate has been registered in my account. Set to start from 1 Feb. I emailed countless times, and no one has responded to me since the 7th of January 2026. I contacted my bank but they are unable to assist me.
In my opinion this is ********. I trust this will be resolved ASAP.
Case no #970387
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Replies (1)
Isabella Garcia's replyOfficial
23 Jan 2026, 19:45Dear Danielle,
Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback, as it allows us to continuously improve our service.
We are truly sorry to hear that your experience has not met your expectations. At Isabella Garcia, we are committed to creating a rewarding and transparent experience for our clients, and we deeply regret any misunderstanding regarding the terms of your order or the benefits included.
To ensure your concerns are addressed accurately, I have requested the recording of the sales agreement and will carefully review the details of your order. I will provide you with feedback as soon as possible.
I have responded to your email and you are welcome to follow up with me,
In the meantime, we greatly value you as a client, and our goal is always to provide clarity, fairness, and exceptional service.
Thank you for allowing us the opportunity to assist you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback, as it allows us to continuously improve our service.
We are truly sorry to hear that your experience has not met your expectations. At Isabella Garcia, we are committed to creating a rewarding and transparent experience for our clients, and we deeply regret any misunderstanding regarding the terms of your order or the benefits included.
To ensure your concerns are addressed accurately, I have requested the recording of the sales agreement and will carefully review the details of your order. I will provide you with feedback as soon as possible.
I have responded to your email and you are welcome to follow up with me,
In the meantime, we greatly value you as a client, and our goal is always to provide clarity, fairness, and exceptional service.
Thank you for allowing us the opportunity to assist you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Jan 2026, 19:45
Official
Dear Danielle,
Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback, as it allows us to continuously improve our service.
We are truly sorry to hear that your experience has not met your expectations. At Isabella Garcia, we are committed to creating a rewarding and transparent experience for our clients, and we deeply regret any misunderstanding regarding the terms of your order or the benefits included.
To ensure your concerns are addressed accurately, I have requested the recording of the sales agreement and will carefully review the details of your order. I will provide you with feedback as soon as possible.
I have responded to your email and you are welcome to follow up with me,
In the meantime, we greatly value you as a client, and our goal is always to provide clarity, fairness, and exceptional service.
Thank you for allowing us the opportunity to assist you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback, as it allows us to continuously improve our service.
We are truly sorry to hear that your experience has not met your expectations. At Isabella Garcia, we are committed to creating a rewarding and transparent experience for our clients, and we deeply regret any misunderstanding regarding the terms of your order or the benefits included.
To ensure your concerns are addressed accurately, I have requested the recording of the sales agreement and will carefully review the details of your order. I will provide you with feedback as soon as possible.
I have responded to your email and you are welcome to follow up with me,
In the meantime, we greatly value you as a client, and our goal is always to provide clarity, fairness, and exceptional service.
Thank you for allowing us the opportunity to assist you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za