Isabella Garcia *****ulently Debited My Bank Account

I am writing to lodge a formal complaint regarding an unauthorized debit order that was processed against my bank account.

A consultant from Isabella Garcia contacted me and began asking questions about my skin. At no point did I authorize or consent to a debit order mandate. This debit order was *****ulently obtained by the consultant and processed without my approval.

While I do hold an account with Isabella Garcia, I have never accepted nor signed any debit order mandate for this transaction. This is a serious breach of trust and constitutes unauthorized use of my banking details.

I request the following:

An urgent investigation into how this debit order was processed without my consent.

Immediate reversal and refund of the unauthorized funds taken from my account.

Written confirmation that no further unauthorized debit orders will be processed against my account.

Please treat this matter with urgency and provide me with feedback within 2 business days. Should this not be resolved promptly, I will have no choice but to escalate the matter to my bank, the Payments Association of South Africa (PASA), and the relevant consumer protection authorities.