CF
Cat F
1 reviews | Active since Jun 2023
15 Jun 2023, 12:40
Isabella Garcia Terrible Service
I received a voucher from Isabella Garcia as part of my The Box Fashion subscription. They all are using the same courier company. I paid for the delivery and when my package was not received, I phoned them and was told that it is not their problem.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
15 Jun 2023, 14:04Dear Cat,
Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to assist you today.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
As an extra measure to our unconditional commitment to fulfilling your expectation, I have arranged for urgent delivery of your products as discussed.
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
We value your loyalty and are looking forward to a lovely beauty journey together for years to come.
May you have a great week ahead
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply15 Jun 2023, 14:04
Official
Dear Cat,
Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to assist you today.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
As an extra measure to our unconditional commitment to fulfilling your expectation, I have arranged for urgent delivery of your products as discussed.
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
We value your loyalty and are looking forward to a lovely beauty journey together for years to come.
May you have a great week ahead
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za