Isabella Garcia sucks with client sucks 😑

I signed up for the products to be paid over a 12 month period. The period is almost over and i received an sms to say that the new stock eill be delivered. I called as i didnt order anyrhing and i wasnt contacted to ask if i want an extention on my products Now i am struggling to cancel this bew delivery. I called them on numerous occassions. Im advised that its a provisional cancelation and that someone will call me within 2 to 3 days Is this not a nightmare. I informed them that i am unable to take calls until after 16h30 My phone rings whole day and then a sms follows to say they cant cancel if i dont answer my phone I sent numerous emails to their info email address and eventually Charlotte Ndlovu emailed me back apologising etc Low and behold the calls doesnt stop but no one phones after 16h30 so that this "non order" can be cancelled I am at my wits end with this people What must i do to cancel something i didnt order