IS
Ilse S

1 reviews | Active since Jun 2017

11 Apr 2019, 13:10

ISABELLA GARCIA - SHOWING THEIR TRUE COLORS OVER YEAR LATER!!!

DO NOT EVEN WANT TO RATE IT 1 STAR....

I have been an customer of Isabella Garcia for almost a year now if not longer! I have requested that they take back the order sent to me with "re-ordered " skincare as I still have sufficient product left...

I was instructed to please return the order as well as the FREE gifts that was GIVEN TO ME TO TRY OUT!!!! When I told the lady only the skincare on "re-order" is what I am currently paying for... She insisted that the FREE gifts should also be returned as I am not entitled to any products then!!!

2 Days later - I received a call from someone.... wanting to know how the products are working for me from the FREE gift they sent? I told them I did not get to try it and was told to return my full order immediately...!!! Her only reply was : " Oh, Sorry to hear..." dropped the phone in my ear...!

Note that they deducted for 5 months already for the skincare products I have not even opened yet!

I am HIGHLY disgusted with the way I have been treated and want you to know that I will not refer anyone to you EVER AGAIN!!! Your products are expensive and for the amount we pay... TO TREAT YOUR CUSTOMERS LIKE THEY ARE WORTH NOTHING AFTER THEY HAVE SUPPORTED YOU FOR OVER A YEAR....

Please note that I expect full refund on the 5 months you have deducted from my bank account!!!

You are not what you say.... You have proven this to me now and I am soooo SORRY I EVER supported you for sucha long term...

Regards Ilse Smith

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Replies (2)
IS
Ilse S's update11 Apr 2019, 14:34
Reviewer Update
Tebogo Tsoai (Isabella Garcia) ********** Attachments Mon, 1 Apr, 07:35 (10 days ago) to me Good day Ilse, I trust you are well and thank you for contacting our client care department. As per telephonic discussion, I hereby confirm that we have cancelled your skin care hamper. A collection of the following products has been arranged for the week of the 2019/04/01: 1 x Cellular Active Serum Preview Set 1 x Joy of Living Fragranced Hand Creme Collection 2 x Face Wash 2 x Toner 2 x Super Defence Day Moisturiser 1 x Exfoliating Scrub 1 x Revitalising Mask 2 x 3-in-1 Nourishing Night Cream 1 x Eye Make-up Remover 1 x Ultra Advanced Firming-up Gel 1 x Ultimate Serum Replenisher Once the products have been collected, a reimbur*****t of the amount you have already paid towards this hamper will be processed. Please find attached statements of your account. Please be advised that the last collection may not be successful as displayed as we cannot tell whether an installment was successful until 32 working days after the collection date. As per our terms and conditions, we cannot cancel your make-up hamper as it is past 60 days. I have forwarded your request not to receive any future make-up hampers to the relevant department. They will contact you as soon as the current make-up hamper is paid in full in order to assist you. Kindly note it has not been cancelled until confirmed with a consultant from the relevant department Please do not hesitate to contact me if you have any further queries. Kind regards, Tebogo Tsoai Client Accounts specialist please note that your courier has not collected the parcel yet, I would like for you to please arrange collection and give me a date and time... The Lady called and asked me if I enjoyed the free gifts......... PLEASE INFORM THEM YOU INSISTED THAT I RETURN ALL GIFTS GIVEN TO ME... I HAVE BEEN SUPPORTING YOU GUYS FOR ALONG TIME AND THIS IS HOW OUR WAYS PART,... I WILL BE ADDING MY REVIEW SOON... BEST YOU MAKE SURE ALL MY MONIES ARE REFUNDED!!!!
Isabella Garcia
Isabella Garcia's reply11 Apr 2019, 14:55
Official
Dear Ilse, 

I trust you are well and thank you for taking my call. 

I would like to apologise again for the inconvenience you have experienced with regards to the inadequate service you received. 

I have arranged a delivery for the gifts that were returned by you as a token of our apology as we strive on putting our clients first. 
 
As confirmed during our call, I have request the necessary calls and I will be in contact with you as soon as I received the calls and listened to it to provide you with feedback. I will then finalize the reimbur*****t amount. 

We hope to resolve this complaint as swiftly as possible. 

Wishing you a lovely day further. 

Warm regards, 

Lomari Green
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za