1 reviews | Active since Jun 2017
ISABELLA GARCIA - SHOWING THEIR TRUE COLORS OVER YEAR LATER!!!
DO NOT EVEN WANT TO RATE IT 1 STAR....
I have been an customer of Isabella Garcia for almost a year now if not longer! I have requested that they take back the order sent to me with "re-ordered " skincare as I still have sufficient product left...
I was instructed to please return the order as well as the FREE gifts that was GIVEN TO ME TO TRY OUT!!!! When I told the lady only the skincare on "re-order" is what I am currently paying for... She insisted that the FREE gifts should also be returned as I am not entitled to any products then!!!
2 Days later - I received a call from someone.... wanting to know how the products are working for me from the FREE gift they sent? I told them I did not get to try it and was told to return my full order immediately...!!! Her only reply was : " Oh, Sorry to hear..." dropped the phone in my ear...!
Note that they deducted for 5 months already for the skincare products I have not even opened yet!
I am HIGHLY disgusted with the way I have been treated and want you to know that I will not refer anyone to you EVER AGAIN!!! Your products are expensive and for the amount we pay... TO TREAT YOUR CUSTOMERS LIKE THEY ARE WORTH NOTHING AFTER THEY HAVE SUPPORTED YOU FOR OVER A YEAR....
Please note that I expect full refund on the 5 months you have deducted from my bank account!!!
You are not what you say.... You have proven this to me now and I am soooo SORRY I EVER supported you for sucha long term...
Regards Ilse Smith
I trust you are well and thank you for taking my call.
I would like to apologise again for the inconvenience you have experienced with regards to the inadequate service you received.
I have arranged a delivery for the gifts that were returned by you as a token of our apology as we strive on putting our clients first.
We hope to resolve this complaint as swiftly as possible.
Wishing you a lovely day further.
Warm regards,
Lomari Green
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
I trust you are well and thank you for taking my call.
I would like to apologise again for the inconvenience you have experienced with regards to the inadequate service you received.
I have arranged a delivery for the gifts that were returned by you as a token of our apology as we strive on putting our clients first.
We hope to resolve this complaint as swiftly as possible.
Wishing you a lovely day further.
Warm regards,
Lomari Green
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
