Isabella Garcia service is absolutely shocking

I ordered products from Isabella Garcia in 2021, shortly after i started using it my skin broke and it actually burnt my skin. I notified them of this with very little concern from their end I then continued to pay for this until the agreed term was completed eventhough i could not use these products. Now this year a parcel get delivered to me to the value of R3672 without any notification, firstly i did not request this, secondly i specifically told them i cannot use their products and thirdly when i signed up with them i clearly stated that they should not renew any order without asking me first. So i contact them and requested that they take back the order as i am not prepared to pay for something i cannot use and did not order. The lady then says she will credit all of the items and only charge me for 2 of the items. She then sends me an invoice after our discussion for almost the exact same amount of R3000 (they just loaded the price of the 2 originally free items to make up for the items she promised to credit still leaving me to pay this) so i sent another email saying im not interested as they are clearly just trying to **** me into more money instead of trying to assist. Had no response to this, i then contacted them again and was told another department will contact me. Will never recommend them to anyone they are just interested in making money.