TS
Tintswalo S
1 reviews | Active since Feb 2018
01 Jul 2020, 09:38
Isabella Garcia ****
I was offered "free" skin products because my friend joined Isabella Garcia. I was told that I will be given the "free" products to try on my skin. I gave the consultant my personal and banking details as I was excited to try on the products, and hopefully start buying them if the products suited my skin. To my surprise, my account was debited this morning, I guess to pay for the "free" products. The worst part is that I didn't even receive the products or even given the opportunity to try the products and see how my skin would react. I am very disappointed with this whole experience, so *********. I'm so defeated and put off by how this company does business.
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Replies (3)
Isabella Garcia's replyOfficial
01 Jul 2020, 10:11Good day Tintswalo,
I hope you are well today.
Thank you for bringing this to our attention.
I would like to clarify the processes regarding this matter hoping to put you at ease with regards to the misunderstanding.
At Isabella Garcia we offer our clients an opportunity to nominate their friends and family members to introduce them to the Isabella Garcia skincare range. At this stage of the Marketing call we only offer you a 75% off voucher based on the skincare report we have provided to you that you may use to purchase a product of your choice on our website. All questions asked here are purely for Market Research and Statistical purposes. Please note that we do not offer clients free samples to try the products.
We have investigated your profile and we see that you were contacted by our Sales department in June. As should be confirmed in the Sales call, Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
We also ensure to provide you with a 2 month guarantee return policy to allow you to use the products within this time.
My sincerest apologies if there was any misunderstanding in this regard.
Please note that we will ensure that you are provided with all the necessary assistance and care to resolve this matter.
Warm Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are well today.
Thank you for bringing this to our attention.
I would like to clarify the processes regarding this matter hoping to put you at ease with regards to the misunderstanding.
At Isabella Garcia we offer our clients an opportunity to nominate their friends and family members to introduce them to the Isabella Garcia skincare range. At this stage of the Marketing call we only offer you a 75% off voucher based on the skincare report we have provided to you that you may use to purchase a product of your choice on our website. All questions asked here are purely for Market Research and Statistical purposes. Please note that we do not offer clients free samples to try the products.
We have investigated your profile and we see that you were contacted by our Sales department in June. As should be confirmed in the Sales call, Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
We also ensure to provide you with a 2 month guarantee return policy to allow you to use the products within this time.
My sincerest apologies if there was any misunderstanding in this regard.
Please note that we will ensure that you are provided with all the necessary assistance and care to resolve this matter.
Warm Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply01 Jul 2020, 10:11
Official
Good day Tintswalo,
I hope you are well today.
Thank you for bringing this to our attention.
I would like to clarify the processes regarding this matter hoping to put you at ease with regards to the misunderstanding.
At Isabella Garcia we offer our clients an opportunity to nominate their friends and family members to introduce them to the Isabella Garcia skincare range. At this stage of the Marketing call we only offer you a 75% off voucher based on the skincare report we have provided to you that you may use to purchase a product of your choice on our website. All questions asked here are purely for Market Research and Statistical purposes. Please note that we do not offer clients free samples to try the products.
We have investigated your profile and we see that you were contacted by our Sales department in June. As should be confirmed in the Sales call, Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
We also ensure to provide you with a 2 month guarantee return policy to allow you to use the products within this time.
My sincerest apologies if there was any misunderstanding in this regard.
Please note that we will ensure that you are provided with all the necessary assistance and care to resolve this matter.
Warm Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are well today.
Thank you for bringing this to our attention.
I would like to clarify the processes regarding this matter hoping to put you at ease with regards to the misunderstanding.
At Isabella Garcia we offer our clients an opportunity to nominate their friends and family members to introduce them to the Isabella Garcia skincare range. At this stage of the Marketing call we only offer you a 75% off voucher based on the skincare report we have provided to you that you may use to purchase a product of your choice on our website. All questions asked here are purely for Market Research and Statistical purposes. Please note that we do not offer clients free samples to try the products.
We have investigated your profile and we see that you were contacted by our Sales department in June. As should be confirmed in the Sales call, Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
We also ensure to provide you with a 2 month guarantee return policy to allow you to use the products within this time.
My sincerest apologies if there was any misunderstanding in this regard.
Please note that we will ensure that you are provided with all the necessary assistance and care to resolve this matter.
Warm Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
TS
Tintswalo S's updateReviewer Update
01 Jul 2020, 10:22That's not how it was explained to me, I was misled.
TS
Tintswalo S's update01 Jul 2020, 10:22
Reviewer Update
That's not how it was explained to me, I was misled.
Isabella Garcia's replyOfficial
01 Jul 2020, 10:29Good day Tintswalo,
Thank you for your massage.
I have tried to contact you on the provided cell number.
We are sorry to hear this, we ensure that all our calls are recorded for your safety and to ensure that our quality control processes are followed accurately. We will surely investigate this matter further to ensure that you are assisted accordingly.
I have requested the sales call form the relevant department and will contact you back with feedback as soon as possible. I trust that we will rectify this accordingly.
Wishing you a lovely day further.
Best Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your massage.
I have tried to contact you on the provided cell number.
We are sorry to hear this, we ensure that all our calls are recorded for your safety and to ensure that our quality control processes are followed accurately. We will surely investigate this matter further to ensure that you are assisted accordingly.
I have requested the sales call form the relevant department and will contact you back with feedback as soon as possible. I trust that we will rectify this accordingly.
Wishing you a lovely day further.
Best Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply01 Jul 2020, 10:29
Official
Good day Tintswalo,
Thank you for your massage.
I have tried to contact you on the provided cell number.
We are sorry to hear this, we ensure that all our calls are recorded for your safety and to ensure that our quality control processes are followed accurately. We will surely investigate this matter further to ensure that you are assisted accordingly.
I have requested the sales call form the relevant department and will contact you back with feedback as soon as possible. I trust that we will rectify this accordingly.
Wishing you a lovely day further.
Best Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your massage.
I have tried to contact you on the provided cell number.
We are sorry to hear this, we ensure that all our calls are recorded for your safety and to ensure that our quality control processes are followed accurately. We will surely investigate this matter further to ensure that you are assisted accordingly.
I have requested the sales call form the relevant department and will contact you back with feedback as soon as possible. I trust that we will rectify this accordingly.
Wishing you a lovely day further.
Best Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za