Isabella Garcia refusing to cancel my 12 month contract that expired April 2024

Last year April I joined Isabella Garcia and only agreed to a 12 month contract. Since February this year i have been trying to cancel it at the end of 12 months. I been phoning and e mailing and when i received calls, the first one the guy told me it's a life time contract and i told him i agreed to 12 months and no more. He told me he couldn't cancel it. The 2nd call a lady called me sounding all happy on the phone asking if i received my new parcel and free gift, i told her I did that it is unopened because i cancelled with them and they do jot want to listen. She changed her attitide and put the phone down. They do mot want to cancel this contract. I stopped my debit check mandate with them then they have a cheek to try and do a new mandatr. I did nkt approve it, yet, they forced it anyway and I am not sure how as i did not authorise it. If this is how isabella garcia is, i definitely never want to be associated with them ever again in my life. So dishonest and not caring aboit the customer only worry about their pockets. Quite disgusting