JE
Jade E
1 reviews | Active since Nov 2023
07 May 2024, 12:08
Isabella Garcia - REFUND !!
I have spent the passed two weeks requesting for a cancellation of subscription. Finally got this cancelled and now I cannot be refunded. The agent I spoke to confirmed on Thursday the refund has been processed, and after calling today to follow up, another agent says it wasn’t refunded but given as store credit. After AGAIN requesting a refund of MY money, I get a sms stating I have been given store credit. Which I do not want. I just want my money back. I can’t get through because the lines are constantly cutting. And nobody responds to emails.
Can I just have my money back please as agreed. And not store credit as assumed.
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Isabella Garcia's replyOfficial
07 May 2024, 12:23Dear Jade, Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please rest assured that I have made all the required arrangements as we discussed telephonically. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply07 May 2024, 12:23
Official
Dear Jade, Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please rest assured that I have made all the required arrangements as we discussed telephonically. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za