1 reviews | Active since Aug 2021
Isabella Garcia - Poor/No Customer Service
Sent an email on the 1st of December 2025 (Query Received #945435), was called once and received a follow up email but todate by query has still not been resolved. In addition to this I have now noticed that money was deducted from my account at the end of November 2025 that should not have been deducted. Aware that they are having problems with their telephone migration but surely by now they could have made a plan B or at the very least respond to emails.
Would appreciate that Isabella Garcia does the following:
1. Acknowledge that I do not need/want any new products at this stage. 2. I requested the last 4 statements on my account. Only received the last two. Now that I see an extra amount was wrongly deducted in November 2025 I would appreciate it if I all statements from the date I joined Isabella Garcia to date, could be sent to me to ensure that this was the only error. 3. Want the R254.31 wrongly deducted at the end of November 2025 refunded to me.
Thank you from the bottom of my heart for bringing this matter to our attention. I am truly sorry for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we always strive to provide, and I completely understand how upsetting this situation must have been for you.
I want to reassure you that all the arrangements we discussed telephonically have been fully completed and have also been confirmed via email. Your satisfaction and peace of mind are incredibly important to us, and we are committed to ensuring everything is resolved to your absolute satisfaction.
Should you have any further questions, concerns, or need any additional assistance, please do not hesitate to reach out directly to me. I am here to support you every step of the way.
Once again, please accept my heartfelt apologies for any inconvenience caused, and thank you for giving us the opportunity to make this right. Your trust and patience mean so much to us.
Wishing you a truly wonderful evening.
With warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you from the bottom of my heart for bringing this matter to our attention. I am truly sorry for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we always strive to provide, and I completely understand how upsetting this situation must have been for you.
I want to reassure you that all the arrangements we discussed telephonically have been fully completed and have also been confirmed via email. Your satisfaction and peace of mind are incredibly important to us, and we are committed to ensuring everything is resolved to your absolute satisfaction.
Should you have any further questions, concerns, or need any additional assistance, please do not hesitate to reach out directly to me. I am here to support you every step of the way.
Once again, please accept my heartfelt apologies for any inconvenience caused, and thank you for giving us the opportunity to make this right. Your trust and patience mean so much to us.
Wishing you a truly wonderful evening.
With warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za