NN
Nonkululeko N

1 reviews | Active since Sept 2016

11 May 2018, 13:22

isabella garcia _ not happy

I have been trying to reach them through Tel number but it never goes through to any of their consultants. I thought their product would help me with my skin but instead it harms it, its sooooo dry and it cracking, i stopped using it after two weeks.

I need to cancel it.

0
Replies (2)
Isabella Garcia
Isabella Garcia's reply14 May 2018, 10:28
Official

Dear Khosi,

Thank you for taking the time to take my call this morning.

We sincerely apologise for not being able to get through to our lines last week, we had technical difficulties which have since been resolved.

As per our telecom ,the order has been cancelled and the refund will be processed within 10-14 business days after the collection of your products.

We would like to thank you for trying the Isabella Garcia range out and sadly the effect was not as we had hoped it to be.

We wish you nothing but the best in our skin your care journey.

Best regards,

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za

Isabella Garcia
Isabella Garcia's reply14 May 2018, 10:28
Official

Dear Khosi,

Thank you for taking the time to take my call this morning.

We sincerely apologise for not being able to get through to our lines last week, we had technical difficulties which have since been resolved.

As per our telecom ,the order has been cancelled and the refund will be processed within 10-14 business days after the collection of your products.

We would like to thank you for trying the Isabella Garcia range out and sadly the effect was not as we had hoped it to be.

We wish you nothing but the best in our skin your care journey.

Best regards,

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za