AW
Adele W

1 reviews | Active since Feb 2014

22 May 2021, 04:18

Isabella Garcia is the worst company that I have ever dealt with!

The special offer, is very misleading just what I would expect from Isabella Garcia.

It gets you all excited, by saying spend R350.00 or more and qualify for the 2 free perfumes, of which I was obviously very excited about, because I want to try the fragrances. No one looks at the small print in yellow at the left bottom, especially people just like me, who use their phones to order, and it is very small print.

I actually placed two orders, as I got the first voucher or R400.00 for re activating my cancer policy, and the second one of R1000.00 because I gave over 120 contact details as referrals.

Now after being excited to get 4 perfumes, you tell me no, I have to spend R350.00 over and above the vouchers, which I did not see, as I thought I was already getting them.

So I am sick and tired of being let down by Isabella Garcia. I got let down by them 3 times before, and I am now done.

I will be logging a complaint with the consumer ombudsman, and I don't even think I want the cancer policy anymore.

I will also be logging complaints on various other platforms, as this is the last time I will be let down by Isabella Garcia.

That fine print, should be at the top, but you hide it at the bottom to get people to buy your products. Well I am now done being the nice person that I am, and you have now pushed me too far.

You will get the notifications from the various platforms, and you will receive communication from the consumer ombudsman.

I am sorry it had to come to this, but you leave me with no choice, as I am a Senior Sales Expert, I do not mislead my clients the way you do. I inform them of the terms and conditions, and also the fine print at the point of sale. I have never had a customer come back to me, unhappy, because I do not hide fine print, I put the terms and conditions first, they have to accept it, before carrying on with their purchase.

So that about sums it up.

I AM EXTREMELY UNHAPPY! I WILL TELL THIS TO THE ENTIRE SOUTH AFRICA.

Thank you

Adéle Watson

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply24 May 2021, 12:46
Official
Dear Adele,

 Thank you very much for taking the time to speak to me today. 

 Thank you for bringing your complaint to our attention we appreciate your feedback. 

Unfortunately our free perfume offer only applies to clients who purchase products worth more than R350.00 in cash on our website.

You have received gift vouchers to the combined total of R1400.00 and as stipulated very clearly on our website the free perfume offer, as well as other products that are on special promotion do not apply to vouchers, as your vouchers are already free gifts that you have received.

You do however qualify for the free perfumes when you purchase products worth more than R350.00 over and above the voucher amount that you have app**** upon check-out on our website.

Furthermore our research and development department approved the terms and conditions and our website design, and the relevant website etiquette has been followed to ensure that the T&C's are displayed correctly on our website.

I would like to confirm that you have received the products that you have redeemed with your 2 vouchers.

We hope you enjoy the products.

May you have a lovely day further.

Kind regards,

Sulaine McGeer
Client Care Assistant Manager 
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za