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Sha T

1 reviews | Active since Aug 2017

16 Aug 2017, 18:03

Isabella Garcia - invasion of privacy- over the phone - DONT ANSWER THEIR "MARKETING" Questions.

I am rather disgusted by Isabella Garcia's Tele marketers. First off they constantly harras you at odd and inconvenient hours of the day: ie during work hours. Then when you do kindly allow them 5 mins of your time the series of questions begin and prompttl take more then the alleged 5mins, Thirdly... they stipulate that their questions are for marketing purposes but bedore they even discuss what their phonecall is about and what they are offering. They quickly speed off into asking you personal information regarding your living situation, finance and personal banking options... whether you have a credit card or cheque card... and im sure much more, this obviously infuriated me and frustrated my Fundamental Right to Privacy. After expressly stating to the tele marketer that i have no interest in divulging any of my personal info with them, and that i merely have allowed them time to discuss the face cream products with me and will happily allow them to ask me any skin care and beauty related questions, alternatively that the call could end. The caller stated that it is fine, and that i should have a good night... funny how they wont email you their questionaire's either...

My question to the brand and owning partners is... Have they ever heard of the POPI ACT. And my advise would be: to very quickly fami****ise themselves and their employees with the Act before they find themselves in a civil lawsuit!!

NB: Please loose my number!

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Replies (1)
Isabella Garcia
Isabella Garcia's reply17 Aug 2017, 10:09
Official

Good day Shanine,

Trust that you are well.

We tried contacting you this morning but it seems that you are unavailable.

Firstly we wish to extend our sincerest apologies if any of the questions that were posed to you seemed invasive. We certainly did not intend to make you feel uncomfortable in any way.

As requested we have removed your details off our database.

Please do accept our sincere apologies once again for the inconvenience caused.

May you have a lovely day.

Kind regards,

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za