BJVV
Bianca Jansen Van Vuuren
1 reviews | Active since Jun 2020
15 Jun 2020, 12:35
Isabella Garcia International! Worst EVER experience!!! Do not support this business!!
Isabella Garcia does not even deserve a 1 star rating!! Terrible Terrible Service. You sign a deal with them, debit order goes off. But no package received!! Eventually I try to get hold of them. O my goodness to my surprise I went to look at there Facebook page. And i'm shocked. I'm not the only one!!!! Some ladies received there packages but not what was agreed on over the phone! Worst EVER! Don't order from Isabella Garcia International it will be your worst mistake!!!! Very disappointing!!
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Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
15 Jun 2020, 14:25Dear Bianca,
I hope you are having a lovely day!
Thank you for bringing this to our attention and thank you for taking my call. We would like to take the time to explain the process to bring you clarity.
Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
Your products were sent out on 2020/06/09 and you can expect delivery within 5-7 working days. I have contacted the courier to ensure that the parcel reaches you within this week to the confirmed address.
My sincerest apologies if there was any misunderstanding in this regard.
We value our relationship with you as our client and we thank you for your understanding.
Wishing you a wonderful day.
Wishing you a wonderful day.
Warm regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply15 Jun 2020, 14:25
Official
Dear Bianca,
I hope you are having a lovely day!
Thank you for bringing this to our attention and thank you for taking my call. We would like to take the time to explain the process to bring you clarity.
Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
Your products were sent out on 2020/06/09 and you can expect delivery within 5-7 working days. I have contacted the courier to ensure that the parcel reaches you within this week to the confirmed address.
My sincerest apologies if there was any misunderstanding in this regard.
We value our relationship with you as our client and we thank you for your understanding.
Wishing you a wonderful day.
Wishing you a wonderful day.
Warm regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
BJVV
Bianca Jansen Van Vuuren's updateReviewer Update
15 Jun 2020, 14:34a Representative for Isabella Garcia phoned me back and assured me that I will receive my full order placed package this week. I appreciated the feedback and looking forward to receiving my parcel.
Thank you
Thank you
BJVV
Bianca Jansen Van Vuuren's update15 Jun 2020, 14:34
Reviewer Update
a Representative for Isabella Garcia phoned me back and assured me that I will receive my full order placed package this week. I appreciated the feedback and looking forward to receiving my parcel.
Thank you
Thank you
Isabella Garcia's replyOfficial
15 Jun 2020, 14:41Good day Bianca,
Thank you for your massage.
As promised, I have advised the courier to prioritize the delivery to the confirmed address. You will receive an sms with a waybill number confirming the delivery date.
It was an honour and pleasure speaking to you today.
May you enjoy your products and we look forward to dazzling moments with you.
Always at your service.
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your massage.
As promised, I have advised the courier to prioritize the delivery to the confirmed address. You will receive an sms with a waybill number confirming the delivery date.
It was an honour and pleasure speaking to you today.
May you enjoy your products and we look forward to dazzling moments with you.
Always at your service.
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply15 Jun 2020, 14:41
Official
Good day Bianca,
Thank you for your massage.
As promised, I have advised the courier to prioritize the delivery to the confirmed address. You will receive an sms with a waybill number confirming the delivery date.
It was an honour and pleasure speaking to you today.
May you enjoy your products and we look forward to dazzling moments with you.
Always at your service.
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your massage.
As promised, I have advised the courier to prioritize the delivery to the confirmed address. You will receive an sms with a waybill number confirming the delivery date.
It was an honour and pleasure speaking to you today.
May you enjoy your products and we look forward to dazzling moments with you.
Always at your service.
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za