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zK
zeenat K

1 reviews | Active since Oct 2021

02 Oct 2021, 21:26

Isabella Garcia International order not received

Isabella Garcia International

I received an email stating that my order will be received within 4-6 working days. It has been 10 working days and you still have not delivered my order. I have been following up on my order but no one seems to know when my order will be delivered. Terrible service.

0
Replies (4)
Isabella Garcia
Isabella Garcia's reply04 Oct 2021, 11:24
Official
Dear Zeenat,

Thank you for sharing your experience with us. 

We are investigating your complaint and will be in contact with you soon.

Please note that the recent Jewish Holidays have resulted in some delays in deliveries, and we do apologize for the inconvenience.  I can however confirm that your package is currently on a line haul making its way to your province and we have requested our courier partner to also be in communication with you to provide further updates.

Warm Regards

Riette Rall
Isabella Garcia Int. 
zK
zeenat K's update08 Oct 2021, 18:10
Reviewer Update
Thank you for sorting out my issue so quickly
zK
zeenat K's update08 Oct 2021, 18:14
Reviewer Update
Thank you for delivering the order and for the wonderful free gifts.
Products are amazing.
Isabella Garcia
Isabella Garcia's reply11 Oct 2021, 07:55
Official
 Dear Zeenat,

Thank you for your wonderful feedback.

Our clients are important to us and we strive to deliver excellent customer service daily.  
 
We are delighted to hear that the issue has been resolved and that we were able to create a memorable experience for you. 
 
We are glad to have you as part of the Isabella Garcia family and look forward to an even longer and more fruitful relationship. 
  
Thank you for choosing IG 
 
Warm Regards, 

Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia Int.