Isabella Garcia ******* debit orders.

Isabella Garcia had a black friday sales last Nov 2018. I ordered and waited, almost 3 weeks later they debit my acc and IM still waiting for my order. Then I reversed the debit then I phoned them to ask why they debit my acc. Then I was told OH they take the first debit order before they even dispatch the order, in other words, after order was placed , waiting almost 3 weeks, then they take the money then you wait another +/- 10 days before you get your order. REALLY??? Since when do you pay first before you get your stuff. I told them to cancel the order, obviously they phone and beg and pleaded not to cancel , they will see what they can do to send me my goods, NOW its the 2nd of May (more than 4 months later) last week I get an sms to say my account is in arrears and they will deduct on the 5th of May, so obvious I get all worked up , what do they wanna take money for now.???? After sending a complaint on their website because they were closed on the 27th of April, I get an email today. That says the following

Ek vertrou dit gaan goed en dankie vir u e-pos. Ons het in November 2018 'n bestelling ontvang van jou met die Black Friday aanbod wat betalings van R349.41 per maand vir 3 maande sou wees. Dit is die rekening wat na verwys word. Isabella Garcia produkte word afgelewer binne 10-14 werksdae na die eerste suksesvolle aftrekking van ‘n kliënt se rekening. Die proses verseker dat ons die korrekte besonderhede het en dien as ‘n versekerings deposito vir enige oorblywende bedrae. Die pakkie was nog nie uitgestuur nie want ons het nog nie die eerste paaiement ontvang nie. Vind aangeheg die faktuur van die bestelling. Ons vertrou dat als in orde is, indien u enige navrae of bekommernisse het, moenie huiwer om ons te ****ak nie. I have been a client for years and if this is Isabella Garcias attitude towards their existing clients I would rather prefer NOT to deal with you anymore , highly disgusted. They cannot even give me a call asking what is going , just get a stinky sms to say they will debit my acc??!!! ITS MY MONEY, YOU CANNOT DO AS YOU PLEASE!!