Isabella Garcia Help a girl out

I'm not one to complain or go into a complete flat spin over skincare, but I'm at that age where SPF and anti-ageing products are becoming very important, especially with my mom having had skin cancer. I really want to take proper care of my skin. You can imagine how excited I was to receive my Isabella Garcia skincare package! 🥰 Unfortunately, I lost my phone, and my parcel couldn't be delivered. On Friday, 16 October, I phoned Isabella Garcia and was told that a credit had been issued for the value of my products. I explained that I would much rather receive the original package they had put together for me. Excitement restored! I couldn't wait for my goodies! Monday came, and I still had no tracking number or update, so I emailed them. The response I received simply said that my query had already been handled and my service ticket would be closed. Uhm… okay? But am I receiving my original package, or must I use the credit. 21 days without skincare and my skin is a wreck.