dM
doreen M
1 reviews | Active since Jan 2011
01 Aug 2024, 08:24
Isabella Garcia Free Gifts?
My previous contract ended on 30 June 2024. Deductions were made via debit order. I just noticed on my bank statement that a deduction was made end July. This ostensibly was for a free gift! I would not have accepted ‘an ambassadors free gift’ if I had to pay for it. I feel done in and will have my bank reverse the deduction. What a sad end to a great relationship over many years.
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Isabella Garcia's replyOfficial
01 Aug 2024, 12:19Dear Doreen,
I hope this message finds you well.
I hope this message finds you well.
Thank you for bringing your concerns to our attention. We truly value your feedback and are committed to addressing this matter promptly.
We attempted to reach you earlier but were unable to connect. Please be assured that we conduct our business with the highest levels of integrity and transparency.
To clarify, the debit order was for an outstanding balance on your order, not for the complimentary gift. We have been in touch regarding this and will follow up with an email to resolve the matter.
We apologize for any confusion and inconvenience this may have caused. We’re here to ensure you receive the best service possible and appreciate your patience as we work through this.
Thank you for your understanding. We look forward to assisting you further.
We attempted to reach you earlier but were unable to connect. Please be assured that we conduct our business with the highest levels of integrity and transparency.
To clarify, the debit order was for an outstanding balance on your order, not for the complimentary gift. We have been in touch regarding this and will follow up with an email to resolve the matter.
We apologize for any confusion and inconvenience this may have caused. We’re here to ensure you receive the best service possible and appreciate your patience as we work through this.
Thank you for your understanding. We look forward to assisting you further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply01 Aug 2024, 12:19
Official
Dear Doreen,
I hope this message finds you well.
I hope this message finds you well.
Thank you for bringing your concerns to our attention. We truly value your feedback and are committed to addressing this matter promptly.
We attempted to reach you earlier but were unable to connect. Please be assured that we conduct our business with the highest levels of integrity and transparency.
To clarify, the debit order was for an outstanding balance on your order, not for the complimentary gift. We have been in touch regarding this and will follow up with an email to resolve the matter.
We apologize for any confusion and inconvenience this may have caused. We’re here to ensure you receive the best service possible and appreciate your patience as we work through this.
Thank you for your understanding. We look forward to assisting you further.
We attempted to reach you earlier but were unable to connect. Please be assured that we conduct our business with the highest levels of integrity and transparency.
To clarify, the debit order was for an outstanding balance on your order, not for the complimentary gift. We have been in touch regarding this and will follow up with an email to resolve the matter.
We apologize for any confusion and inconvenience this may have caused. We’re here to ensure you receive the best service possible and appreciate your patience as we work through this.
Thank you for your understanding. We look forward to assisting you further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za