SC
Suretha C
1 reviews | Active since Apr 2019
21 Dec 2025, 19:16
ISABELLA Garcia. Extreme poor service
I've ordered from Isabella Garcia on 26 November, received a e-mail that it would be delivered 4-6 working days (4 December by the latest) After 25 e-mails and plenty calls, still no package or any worthy information from Isabella Garcia. I would never order from them again and definitely inform other people about their poor service. 16 business days today and still no word from Isabella Garcia.
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Replies (1)
Isabella Garcia's replyOfficial
07 Jan 2026, 14:39Dear Suretha,
Thank you so much for sharing your experience with us. I want to offer my sincerest and deepest apologies for the frustration and disappointment you’ve endured. Waiting this long without clear updates is completely unacceptable, and I truly understand how upsetting this must have been for you.
I have sent you an email to personally follow up and will make it my priority to ensure your order is processed and shipped to you urgently. Your satisfaction means the world to us, and we are committed to making this right for you.
Please know that your feedback has been heard and will be addressed internally—this is by no means the level of care and service we aim to provide at Isabella Garcia. We truly value you as a client, and it is our hope to restore your confidence in us.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for sharing your experience with us. I want to offer my sincerest and deepest apologies for the frustration and disappointment you’ve endured. Waiting this long without clear updates is completely unacceptable, and I truly understand how upsetting this must have been for you.
I have sent you an email to personally follow up and will make it my priority to ensure your order is processed and shipped to you urgently. Your satisfaction means the world to us, and we are committed to making this right for you.
Please know that your feedback has been heard and will be addressed internally—this is by no means the level of care and service we aim to provide at Isabella Garcia. We truly value you as a client, and it is our hope to restore your confidence in us.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply07 Jan 2026, 14:39
Official
Dear Suretha,
Thank you so much for sharing your experience with us. I want to offer my sincerest and deepest apologies for the frustration and disappointment you’ve endured. Waiting this long without clear updates is completely unacceptable, and I truly understand how upsetting this must have been for you.
I have sent you an email to personally follow up and will make it my priority to ensure your order is processed and shipped to you urgently. Your satisfaction means the world to us, and we are committed to making this right for you.
Please know that your feedback has been heard and will be addressed internally—this is by no means the level of care and service we aim to provide at Isabella Garcia. We truly value you as a client, and it is our hope to restore your confidence in us.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for sharing your experience with us. I want to offer my sincerest and deepest apologies for the frustration and disappointment you’ve endured. Waiting this long without clear updates is completely unacceptable, and I truly understand how upsetting this must have been for you.
I have sent you an email to personally follow up and will make it my priority to ensure your order is processed and shipped to you urgently. Your satisfaction means the world to us, and we are committed to making this right for you.
Please know that your feedback has been heard and will be addressed internally—this is by no means the level of care and service we aim to provide at Isabella Garcia. We truly value you as a client, and it is our hope to restore your confidence in us.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za