MR
Mikyla R
1 reviews | Active since Jan 2026
10 Jan 2026, 10:57
Isabella Garcia double debitting
Isabella Garcia double debitted me end of Dec,even though in the contract it states that this can inly happen when you missed a payment,which I have never done.Now I'm asking for a refund on email-no response and their phone lines are out of order.This is not the service I signed up for,they are breaking their own contract and I surely won't be making use of their service again.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
13 Jan 2026, 22:02Dear Mikyla,
Thank you for taking the time to share your concerns. We truly appreciate the opportunity to review your experience, and I sincerely apologise for any frustration or inconvenience this may have caused. Your trust and satisfaction are very important to us, and we are committed to ensuring every interaction with Isabella Garcia reflects care and clarity.
After reviewing your account, we noted that a new order was agreed to, which is why the debit reflected in December 2025 was higher than expected. I completely understand how this may have caused concern, and I have reached out to you via email to provide a detailed clarification and resolution, ensuring that all aspects are addressed fully.
We deeply value your feedback, as it helps us continue refining our services and ensuring our clients feel truly heard, supported, and cared for at every step.
Thank you for your patience and for giving us the opportunity to make this right—we genuinely appreciate it.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your concerns. We truly appreciate the opportunity to review your experience, and I sincerely apologise for any frustration or inconvenience this may have caused. Your trust and satisfaction are very important to us, and we are committed to ensuring every interaction with Isabella Garcia reflects care and clarity.
After reviewing your account, we noted that a new order was agreed to, which is why the debit reflected in December 2025 was higher than expected. I completely understand how this may have caused concern, and I have reached out to you via email to provide a detailed clarification and resolution, ensuring that all aspects are addressed fully.
We deeply value your feedback, as it helps us continue refining our services and ensuring our clients feel truly heard, supported, and cared for at every step.
Thank you for your patience and for giving us the opportunity to make this right—we genuinely appreciate it.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply13 Jan 2026, 22:02
Official
Dear Mikyla,
Thank you for taking the time to share your concerns. We truly appreciate the opportunity to review your experience, and I sincerely apologise for any frustration or inconvenience this may have caused. Your trust and satisfaction are very important to us, and we are committed to ensuring every interaction with Isabella Garcia reflects care and clarity.
After reviewing your account, we noted that a new order was agreed to, which is why the debit reflected in December 2025 was higher than expected. I completely understand how this may have caused concern, and I have reached out to you via email to provide a detailed clarification and resolution, ensuring that all aspects are addressed fully.
We deeply value your feedback, as it helps us continue refining our services and ensuring our clients feel truly heard, supported, and cared for at every step.
Thank you for your patience and for giving us the opportunity to make this right—we genuinely appreciate it.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your concerns. We truly appreciate the opportunity to review your experience, and I sincerely apologise for any frustration or inconvenience this may have caused. Your trust and satisfaction are very important to us, and we are committed to ensuring every interaction with Isabella Garcia reflects care and clarity.
After reviewing your account, we noted that a new order was agreed to, which is why the debit reflected in December 2025 was higher than expected. I completely understand how this may have caused concern, and I have reached out to you via email to provide a detailed clarification and resolution, ensuring that all aspects are addressed fully.
We deeply value your feedback, as it helps us continue refining our services and ensuring our clients feel truly heard, supported, and cared for at every step.
Thank you for your patience and for giving us the opportunity to make this right—we genuinely appreciate it.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za