Isabella Garcia double debicheck registered on account

Dear Abby,

Thank you for affording me the opportunity to clarify this matter telephonically earlier this morning. I truly appreciate your time and willingness to allow us to address your concerns directly.

The duplicate DebiCheck mandate occurred as a result of the initial mandate timing out before confirmation was completed. The higher maximum limit reflected forms part of the bank’s standard registration framework. As discussed, a DebiCheck mandate is an electronic authorisation required for debit orders in South Africa, enabling customers to confirm and approve debit order terms directly with their bank. This process provides an additional layer of protection against unauthorised debits, while ensuring transparency and compliance with regulatory requirements.

I am pleased to confirm that all necessary arrangements have now been made and confirmed with you via email.

I completely understand your concern and sincerely apologise for the distress and inconvenience this matter may have caused. 

Please be assured that our intention is always to ensure a clear, secure, and seamless experience for our clients.

Should you require any further assistance or clarification, please feel free to contact me directly. I remain at your disposal.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za