CA
Charmaine A
1 reviews | Active since Oct 2015
24 Aug 2026, 09:10
Isabella Garcia does not honour cancellations!
On 14 August 2026, I received an SMS notifying me that my Isabella Garcia package was due for review and requesting address confirmation. I promptly contacted the Isabella Garcia call centre to cancel this subscription, as I had been awaiting a consultation call regarding renewal.
Despite this, on 24 August 2026 I received a further SMS advising that the parcel was out for delivery. I will not be accepting this delivery.
I am formally requesting an explanation from Isabella Garcia as to why my cancellation request was not honoured.
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Replies (1)
Isabella Garcia's replyOfficial
24 Aug 2026, 13:36Dear Charmaine ,
Thank you for bringing your concerns to our attention.
We appreciate the opportunity to assist you and can confirm that the matter has been addressed directly with you via email, where the details of the arrangements and resolution have been provided.
Should you require any further assistance, please feel free to contact us. We remain committed to ensuring a positive client experience.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention.
We appreciate the opportunity to assist you and can confirm that the matter has been addressed directly with you via email, where the details of the arrangements and resolution have been provided.
Should you require any further assistance, please feel free to contact us. We remain committed to ensuring a positive client experience.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply24 Aug 2026, 13:36
Official
Dear Charmaine ,
Thank you for bringing your concerns to our attention.
We appreciate the opportunity to assist you and can confirm that the matter has been addressed directly with you via email, where the details of the arrangements and resolution have been provided.
Should you require any further assistance, please feel free to contact us. We remain committed to ensuring a positive client experience.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention.
We appreciate the opportunity to assist you and can confirm that the matter has been addressed directly with you via email, where the details of the arrangements and resolution have been provided.
Should you require any further assistance, please feel free to contact us. We remain committed to ensuring a positive client experience.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za