DM
Deidre M
1 reviews | Active since Oct 2013
12 Dec 2025, 11:49
Isabella Garcia do not give refunds - do not get caught
I was contacted by Isabella Garcia through Platinum Life. I agreed to be sent a parcel of IG goodies for a monthly premium, however, before the products were due to be sent, I called Isabella Garcia to cancel due to some changes in my personal finance situation. I told them I would call in 3 months if I decided to continue. I made no call but they proceeded to make the deduction from my account. I called immediately to, once again, cancel the subscription, but I received a parcel.a couple of weeks later. I then started with a string of emails. My request that someone calls me on a LANDLINE number, rather than my mobile number was ignored. When I finally was able to communicate with someone, 5 months after the initial cancellation, and 2 months after the 2nd cancellation, I was told that the parcel.will be collected, and a refund will be given in the form of a credit to their online store. I am tremendously unhappy about this, as effectively, I will NOT receive a reimbur*****t or refund. Does anyone have a suggestion on how I can get my money back?
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Replies (2)DM
Deidre M's updateReviewer Update
12 Dec 2025, 12:52Thank you, Andri, from Isabella Garcia Group, for your quick response. I now feel heard and understood. This level of quick service will ALWAYS be appreciated. I am happy with the resolution offered and look forward to a good relationship in the future, when circumstances will allow. Thank you once again, and have a great rest of 2025.
DM
Deidre M's update12 Dec 2025, 12:52
Reviewer Update
Thank you, Andri, from Isabella Garcia Group, for your quick response. I now feel heard and understood. This level of quick service will ALWAYS be appreciated. I am happy with the resolution offered and look forward to a good relationship in the future, when circumstances will allow. Thank you once again, and have a great rest of 2025.
Isabella Garcia's replyOfficial
12 Dec 2025, 13:21Dear Deidre,
Thank you so much for sharing your concerns with us. I truly appreciate you taking the time to communicate your experience, and I sincerely apologise for the frustration and inconvenience this situation has caused. I completely understand how upsetting this must have been for you, and I want to assure you that your feelings and experience are genuinely valued.
Please rest assured that all arrangements we discussed during our call have been completed and confirmed via email. We understand that the delays and challenges you experienced were not ideal, and we are grateful for your patience and understanding throughout this process. Your willingness to work with us, despite the inconvenience, speaks volumes, and we truly appreciate your understanding and continued trust in Isabella Garcia.
While our recent system transition caused some unexpected delays in communication, please know that we remain fully committed to providing the highest level of care and service to our clients. Your feedback is invaluable, as it allows us to continually improve our processes and ensure that every experience with Isabella Garcia is as seamless and positive as possible.
Should you have any further questions or require additional support, please do not hesitate to contact me directly. I am here to assist you in any way I can and to ensure that you feel fully supported and valued at every step.
Thank you once again for your patience, understanding, and for giving us the opportunity to address your concerns. Your consideration and trust mean so much to us, and we are truly grateful.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for sharing your concerns with us. I truly appreciate you taking the time to communicate your experience, and I sincerely apologise for the frustration and inconvenience this situation has caused. I completely understand how upsetting this must have been for you, and I want to assure you that your feelings and experience are genuinely valued.
Please rest assured that all arrangements we discussed during our call have been completed and confirmed via email. We understand that the delays and challenges you experienced were not ideal, and we are grateful for your patience and understanding throughout this process. Your willingness to work with us, despite the inconvenience, speaks volumes, and we truly appreciate your understanding and continued trust in Isabella Garcia.
While our recent system transition caused some unexpected delays in communication, please know that we remain fully committed to providing the highest level of care and service to our clients. Your feedback is invaluable, as it allows us to continually improve our processes and ensure that every experience with Isabella Garcia is as seamless and positive as possible.
Should you have any further questions or require additional support, please do not hesitate to contact me directly. I am here to assist you in any way I can and to ensure that you feel fully supported and valued at every step.
Thank you once again for your patience, understanding, and for giving us the opportunity to address your concerns. Your consideration and trust mean so much to us, and we are truly grateful.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply12 Dec 2025, 13:21
Official
Dear Deidre,
Thank you so much for sharing your concerns with us. I truly appreciate you taking the time to communicate your experience, and I sincerely apologise for the frustration and inconvenience this situation has caused. I completely understand how upsetting this must have been for you, and I want to assure you that your feelings and experience are genuinely valued.
Please rest assured that all arrangements we discussed during our call have been completed and confirmed via email. We understand that the delays and challenges you experienced were not ideal, and we are grateful for your patience and understanding throughout this process. Your willingness to work with us, despite the inconvenience, speaks volumes, and we truly appreciate your understanding and continued trust in Isabella Garcia.
While our recent system transition caused some unexpected delays in communication, please know that we remain fully committed to providing the highest level of care and service to our clients. Your feedback is invaluable, as it allows us to continually improve our processes and ensure that every experience with Isabella Garcia is as seamless and positive as possible.
Should you have any further questions or require additional support, please do not hesitate to contact me directly. I am here to assist you in any way I can and to ensure that you feel fully supported and valued at every step.
Thank you once again for your patience, understanding, and for giving us the opportunity to address your concerns. Your consideration and trust mean so much to us, and we are truly grateful.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for sharing your concerns with us. I truly appreciate you taking the time to communicate your experience, and I sincerely apologise for the frustration and inconvenience this situation has caused. I completely understand how upsetting this must have been for you, and I want to assure you that your feelings and experience are genuinely valued.
Please rest assured that all arrangements we discussed during our call have been completed and confirmed via email. We understand that the delays and challenges you experienced were not ideal, and we are grateful for your patience and understanding throughout this process. Your willingness to work with us, despite the inconvenience, speaks volumes, and we truly appreciate your understanding and continued trust in Isabella Garcia.
While our recent system transition caused some unexpected delays in communication, please know that we remain fully committed to providing the highest level of care and service to our clients. Your feedback is invaluable, as it allows us to continually improve our processes and ensure that every experience with Isabella Garcia is as seamless and positive as possible.
Should you have any further questions or require additional support, please do not hesitate to contact me directly. I am here to assist you in any way I can and to ensure that you feel fully supported and valued at every step.
Thank you once again for your patience, understanding, and for giving us the opportunity to address your concerns. Your consideration and trust mean so much to us, and we are truly grateful.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za