Isabella Garcia disgusting Service

So I have been an ambassador with Idabella Garcia for almost over a year now. My first order was amazing, I love their products, service was great. I then got a call in October 2025 from one of their consultants for another 12 month box, which I was happy to take on, as I had done it before. I was told that my parcel would be shipped 10 days after my first debit order was successful. Well the debit order went off my account and a month later I still had not received anything. I tried calling and the phones weren't working due to some system change they were going through (which I wasn't informed of when they called me for the 12 month box). Tried emailing numerous times and no one would come back to me. I then sent an email and a private message on Istagram saying I no longer wanted this new parcel for the 12 months and I finally got a call. The lady apologized and said they would add a R1,500 voucher to my parcel. I said that's fine but I need my products urgently as I had run out of most of my face products and had gone and bought others. I waited and waited, emailed them again, they emailed me with incorrect information. I kept emailing, and emailing for a week or 2 or more. Finally I got a shipment number for Dawn Wing, my parcel was collected on the 3rd December and was an urgent delivery. Parcel arrived at Dawn Wing on the 5th December, I tracked the parcel and it sat in their warehouse for over a week. Finally I received my parcel on Friday 12th December at around 6pm. I open the box and realized that Isabella Garcia DID NOT send my R1,500 voucher as they promised. I emailed them immediately complaining, it is now the 16th and no one has contacted me at all. I HAVE NEVER RECEIVED SUCH DISGUSTING, UNPROFESSIONAL SERVICE BEFORE. I WILL NOT BE BUYING PRODUCTS FROM THEM AGAIN. THEIR SERVICE IS ABSOLUTELY RIDICULOUS