Isabella Garcia - Disappointment Online Shop

WORST EXPERIENCE I HAVE EVER HAD WITH A ONLINE STORE!!

On the 27th of November 2019 I placed an order from the online store. I received a notification that they have received my order and it will be shipped within 3 to 5 working days.

On the 10th of December I contacted the customer care department. I Explained the whole situation as a courier came to 'collect' a parcel apparently incorrectly delivered to me. I spoke to the manager of the courier service and said i never received a parcel. I thought it could be the policy parcel i received in November but it wasn't it was suppose to be my order that was delivered on the 4th of December. I double checked with our reception to find out if any parcels did arrive for me. Nothing was there and i was also available in office on the 4th.

According to Katlego who assisted me, my parcel was delivered to me. I asked for the copy of the courier to see who signed for my parcel. On the courier document it showed my name, the incorrect delivery address and also the incorrect cellphone number to the information I provided on my order online. There was a ********** attempt of a signature as well. This was only provided to me in January as they had skeleton staff working and could not resolve this issue in December.

On the 22 of January 2020, Katlego assured me my parcel has been sent to me and will arrive between 11h00 and 17h00. I was available from that date until current date (13-02-2020) at my given delivery address and still no parcel has been received. The case was then closed as I received an email that the issue as been resolved.

I tried to phone the number provided on the courier report but no one answered my calls. Apparently the driver working for this courier company has conveniently resigned and cannot be reached. I am beyond frustrated with the service and the lack of priority this issue has received. I am very disappointing as I am totally in love with the products and perfumes from Isabella Garcia, but this whole ordeal has left a bitter taste in my mouth.

Very unhappy and considering canceling my policy as they attract you in with good service only to disappoint you once you have agreed to a policy.