cS
caron S
1 reviews | Active since Feb 2026
05 Feb 2026, 12:07
Isabella Garcia customer service non existant
Trying to get hold of them to cancel an order, lines just remain ringing, tried to send several emails, just get an automated response that they will get back to me. This has been going on for two weeks. - NOT HAPPY
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Isabella Garcia's replyOfficial
05 Feb 2026, 16:06Dear Caron,
Thank you very much for bringing this matter to our attention.
I would like to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide. I fully understand how concerning and upsetting this situation must have been, and I truly regret the experience you have had.
Please be assured that I have personally attended to your matter and have made all the necessary arrangements via email to ensure that a prompt and thorough resolution has been provided. Our intention is always to resolve concerns as efficiently and seamlessly as possible, and I will continue to monitor the matter to ensure everything remains in order.
Should you have any further questions or require any additional assistance, please feel free to respond directly to my email. We remain fully committed to ensuring your complete satisfaction, and I will personally follow up to ensure that everything proceeds smoothly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right — your trust and satisfaction are truly important to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for bringing this matter to our attention.
I would like to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide. I fully understand how concerning and upsetting this situation must have been, and I truly regret the experience you have had.
Please be assured that I have personally attended to your matter and have made all the necessary arrangements via email to ensure that a prompt and thorough resolution has been provided. Our intention is always to resolve concerns as efficiently and seamlessly as possible, and I will continue to monitor the matter to ensure everything remains in order.
Should you have any further questions or require any additional assistance, please feel free to respond directly to my email. We remain fully committed to ensuring your complete satisfaction, and I will personally follow up to ensure that everything proceeds smoothly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right — your trust and satisfaction are truly important to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply05 Feb 2026, 16:06
Official
Dear Caron,
Thank you very much for bringing this matter to our attention.
I would like to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide. I fully understand how concerning and upsetting this situation must have been, and I truly regret the experience you have had.
Please be assured that I have personally attended to your matter and have made all the necessary arrangements via email to ensure that a prompt and thorough resolution has been provided. Our intention is always to resolve concerns as efficiently and seamlessly as possible, and I will continue to monitor the matter to ensure everything remains in order.
Should you have any further questions or require any additional assistance, please feel free to respond directly to my email. We remain fully committed to ensuring your complete satisfaction, and I will personally follow up to ensure that everything proceeds smoothly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right — your trust and satisfaction are truly important to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for bringing this matter to our attention.
I would like to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide. I fully understand how concerning and upsetting this situation must have been, and I truly regret the experience you have had.
Please be assured that I have personally attended to your matter and have made all the necessary arrangements via email to ensure that a prompt and thorough resolution has been provided. Our intention is always to resolve concerns as efficiently and seamlessly as possible, and I will continue to monitor the matter to ensure everything remains in order.
Should you have any further questions or require any additional assistance, please feel free to respond directly to my email. We remain fully committed to ensuring your complete satisfaction, and I will personally follow up to ensure that everything proceeds smoothly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right — your trust and satisfaction are truly important to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za