MP
Mogie P
1 reviews | Active since Dec 2021
13 Feb 2026, 10:23
Isabella Garcia- continued bad service
I previously shared my experiemce of how I did not receive all my products from Isabella Garcia because it was sent to the wrong address. After that tey were ever so polite , called and emailed me, and I was actually impressed that they were trying to rectify their error. They sent me a new batch of products even though I had only askd for products that I did not receive. This morning I was shocked to see that I was double debited for my products. They are also charging me for products that they were supposed to compensate me for! How can they do this?!!!!!!
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Isabella Garcia's replyOfficial
16 Feb 2026, 10:03Dear Mogie,
Thank you so much for bringing this matter to our attention again.
Please be assured that I have personally attended to this matter and have made all the necessary arrangements via email to provide you with a clear and fair resolution.
Your trust in us is incredibly important, and we remain fully committed to ensuring that your experience moving forward reflects the care, integrity, and professionalism we stand for.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you sincerely for allowing us the opportunity to make this right — your satisfaction truly means so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention again.
Please be assured that I have personally attended to this matter and have made all the necessary arrangements via email to provide you with a clear and fair resolution.
Your trust in us is incredibly important, and we remain fully committed to ensuring that your experience moving forward reflects the care, integrity, and professionalism we stand for.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you sincerely for allowing us the opportunity to make this right — your satisfaction truly means so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply16 Feb 2026, 10:03
Official
Dear Mogie,
Thank you so much for bringing this matter to our attention again.
Please be assured that I have personally attended to this matter and have made all the necessary arrangements via email to provide you with a clear and fair resolution.
Your trust in us is incredibly important, and we remain fully committed to ensuring that your experience moving forward reflects the care, integrity, and professionalism we stand for.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you sincerely for allowing us the opportunity to make this right — your satisfaction truly means so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention again.
Please be assured that I have personally attended to this matter and have made all the necessary arrangements via email to provide you with a clear and fair resolution.
Your trust in us is incredibly important, and we remain fully committed to ensuring that your experience moving forward reflects the care, integrity, and professionalism we stand for.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you sincerely for allowing us the opportunity to make this right — your satisfaction truly means so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za