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lola.pony lola.pony

1 reviews | Active since Sept 2016

20 Sept 2016, 14:11

Isabella Garcia clogged my pores and started to develop acne!

<p>Isabella Garcia chooses to use ingredients that are scientifically known to cause comedones to form under the skin, which is when multiple hair follicle that has become clogged with oil and dead skin cells. Specific ingredients may trigger comedones are called "comedogenic." These ingredients include Myristyl myristate, Glyceryl stearate SE, Cetyl alcohol, Myristyl myristate, Isopropyl myristate and Avocado oil. All the ingredients above are used by Isabella Garcia.</p>

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Replies (1)
Isabella Garcia
Isabella Garcia's reply20 Sept 2016, 15:29
Official

Hi Loren,

We trust that you are well.

Thank you for your feedback as feedback is very important to us.

As discussed telephonically, our products cannot cause acne.

The more refined/purified mineral oil is, the less comedogenic it is. We can assure you that we use the highest available grade (pharmaceutical grade White Mineral Oil) in our cosmetic products.

Thus, we would like to reassure existing and prospective Isabella Garcia clients that there is no reason to believe that the repeated use of any of our formulations containing mineral oil, causes acne.

We have cancelled your order for you, as requested.

We wish you all of the best in your skincare journey ahead.

May you have a wonderful day.

Kind regards,

Sulaine McGeer
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***