CVDM
Charlene Van Der Merwe

1 reviews | Active since Aug 2014

26 Feb 2024, 15:59

Isabella Garcia - Cancelling Of Debit Order

I have opted to cancel my debit order due to the products not working with my skin

I was then contacted by call centre and after 5 times of telling the consultant the products are not working my my skin and I have decided to use a different product that actually works she kept on going on about vouchers and decreasing monthly instalment to a point that I put the phone down as she is not listening to what I am saying

Your support to your customers is utmost disrespectful not giving the customer the option to cancel or to speak rather than continuing to want to make money of people that are no longer interested in your product due to the fact that it is not working

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Replies (1)
Isabella Garcia
Isabella Garcia's reply26 Feb 2024, 16:59
Official
 Dear Charlene, 

 I hope you are having a lovely day! 

Thank you for bringing your complaint to our attention we appreciate your feedback. 

 We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. 

 Please note that we will send you an email to resolve your query. 

We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. 

Wishing you a lovely day. 

Warm Regards, 

Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za