LS
Lesley S

1 reviews | Active since Apr 2021

18 Mar 2023, 15:48

Isabella Garcia can no longer deliver !!

I placed an order for my basic everyday beauty products on the 9th February 2023. I got no response to my emailed order so after 2 weeks I telephoned. I was told that, as it was now urgent, my order would be delivered urgently. Nothing happened! I then received an sms to say my order would be delivered in 2-3 weeks time. I waited and nothing happened so I sent another email asking why my order was not being delivered and why nobody could tell me the reason for this. I got an email again to say my query had been resolved. I also received another sms to say my order would be delivered in 2-3 weeks. I am so fed up ! I have supported this company and have been buying from them for years. Their 2-3 weeks has now become 5 weeks !

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Replies (1)
Isabella Garcia
Isabella Garcia's reply20 Mar 2023, 09:50
Official
Dear  Lesley, 

Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback. 

I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. 
We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. 
Your feedback today is instrumental in helping us improve our service and operational processes. 

As discussed this morning, I have arranged for your products to be delivered to you urgently and will personally follow up to ensure that your products are delivered as soon as possible. 

We appreciate your understanding and looking forward to a lovely beauty journey together. 

May you have a lovely day. 

Warm Regards 

Andri Olivier
Client Care Assistant Manager 
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za