mM
maharajsheena M
1 reviews | Active since Dec 2016
16 Jul 2025, 12:40
Isabella Garcia (bunch of *******s)
I order under the ambassadorship ,Tried to cancel entire order including cream and perfume due dermatologist advice,the next day after receiving .But was informed there will take off the cream but i still had to pay to pay for the perfume ,I was misinformed that I could return entire package .
What a bunch of *****'s
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Replies (1)
Isabella Garcia's replyOfficial
16 Jul 2025, 13:40Dear Sheena,
Thank you for bringing your complaint to our attention and for allowing me the opportunity to clarify our processes and procedures.
At Isabella Garcia, we regard our clients as more than just customers—we view each one as a valued brand ambassador. This title reflects our commitment to offering consistent, tailored skincare solutions, ensuring that you never experience a gap in accessing your favourite products. While the term “ambassador” may suggest a promotional role, please be assured this is not the case. Instead, it signifies a status that comes with exclusive benefits, including complimentary perfumes, a 16% discount, early access to new releases, and more. Full details are available on our website at www.isabellagarcia.co.za.
We sincerely apologise if the conversation you had with our team left you feeling dissatisfied or misinformed. Please know that we take all client feedback seriously, and it is never our intention for a client to feel unheard or unsupported.
As explained during our call earlier today, we did our utmost to assist you as best we could within our guidelines, and I trust the arrangements we made during our discussion addressed your concerns. I will also follow up with you via email to ensure that everything is in order.
Please know that we remain committed to resolving concerns with care, professionalism, and empathy. We genuinely appreciate your support and the opportunity to serve you.
Wishing you a wonderful day further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention and for allowing me the opportunity to clarify our processes and procedures.
At Isabella Garcia, we regard our clients as more than just customers—we view each one as a valued brand ambassador. This title reflects our commitment to offering consistent, tailored skincare solutions, ensuring that you never experience a gap in accessing your favourite products. While the term “ambassador” may suggest a promotional role, please be assured this is not the case. Instead, it signifies a status that comes with exclusive benefits, including complimentary perfumes, a 16% discount, early access to new releases, and more. Full details are available on our website at www.isabellagarcia.co.za.
We sincerely apologise if the conversation you had with our team left you feeling dissatisfied or misinformed. Please know that we take all client feedback seriously, and it is never our intention for a client to feel unheard or unsupported.
As explained during our call earlier today, we did our utmost to assist you as best we could within our guidelines, and I trust the arrangements we made during our discussion addressed your concerns. I will also follow up with you via email to ensure that everything is in order.
Please know that we remain committed to resolving concerns with care, professionalism, and empathy. We genuinely appreciate your support and the opportunity to serve you.
Wishing you a wonderful day further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply16 Jul 2025, 13:40
Official
Dear Sheena,
Thank you for bringing your complaint to our attention and for allowing me the opportunity to clarify our processes and procedures.
At Isabella Garcia, we regard our clients as more than just customers—we view each one as a valued brand ambassador. This title reflects our commitment to offering consistent, tailored skincare solutions, ensuring that you never experience a gap in accessing your favourite products. While the term “ambassador” may suggest a promotional role, please be assured this is not the case. Instead, it signifies a status that comes with exclusive benefits, including complimentary perfumes, a 16% discount, early access to new releases, and more. Full details are available on our website at www.isabellagarcia.co.za.
We sincerely apologise if the conversation you had with our team left you feeling dissatisfied or misinformed. Please know that we take all client feedback seriously, and it is never our intention for a client to feel unheard or unsupported.
As explained during our call earlier today, we did our utmost to assist you as best we could within our guidelines, and I trust the arrangements we made during our discussion addressed your concerns. I will also follow up with you via email to ensure that everything is in order.
Please know that we remain committed to resolving concerns with care, professionalism, and empathy. We genuinely appreciate your support and the opportunity to serve you.
Wishing you a wonderful day further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention and for allowing me the opportunity to clarify our processes and procedures.
At Isabella Garcia, we regard our clients as more than just customers—we view each one as a valued brand ambassador. This title reflects our commitment to offering consistent, tailored skincare solutions, ensuring that you never experience a gap in accessing your favourite products. While the term “ambassador” may suggest a promotional role, please be assured this is not the case. Instead, it signifies a status that comes with exclusive benefits, including complimentary perfumes, a 16% discount, early access to new releases, and more. Full details are available on our website at www.isabellagarcia.co.za.
We sincerely apologise if the conversation you had with our team left you feeling dissatisfied or misinformed. Please know that we take all client feedback seriously, and it is never our intention for a client to feel unheard or unsupported.
As explained during our call earlier today, we did our utmost to assist you as best we could within our guidelines, and I trust the arrangements we made during our discussion addressed your concerns. I will also follow up with you via email to ensure that everything is in order.
Please know that we remain committed to resolving concerns with care, professionalism, and empathy. We genuinely appreciate your support and the opportunity to serve you.
Wishing you a wonderful day further.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za